Kayla Loren
Fort Lee
Summary
Dynamic individual with extensive experience in customer service and team collaboration. Demonstrated success in enhancing client satisfaction through effective scheduling and conflict resolution. Expertise in relationship building and multi-task management fosters a welcoming atmosphere, driving repeat business and loyalty. Committed to leveraging skills to further elevate client experiences and operational efficiency.
Overview
7
7
years of professional experience
Work History
Hostess
Republica Restaurant and Lounge
New York
01.2025 - 09.2025
- Greeted guests warmly and efficiently upon arrival.
- Managed reservations and seating arrangements for optimal flow.
- Provided menus and informed guests about daily specials.
- Assisted servers by coordinating guest requests and needs.
- Collaborated with team members to maintain a welcoming atmosphere.
- Handled guest inquiries and resolved minor issues promptly.
- Maintained cleanliness and organization of the host stand area.
Front Desk Administrator
Salon 4708
New York
03.2023 - 01.2024
- Managed front desk operations and ensured smooth customer check-in processes.
- Scheduled appointments and coordinated with stylists for optimal service delivery.
- Answered phone calls and addressed customer inquiries with professionalism.
- Maintained cleanliness and organization of reception area to enhance customer experience.
- Processed payments and managed cash register efficiently during peak hours.
- Developed strong relationships with clients, promoting loyalty through exceptional service.
- Handled client complaints calmly, resolving issues to maintain satisfaction levels.
- Ensured that front desk area is clean and organized at all times.
- Greeted customers and answered inquiries in a friendly manner.
- Scheduled appointments for clients based on availability of staff.
- Organized mail distribution in accordance with established guidelines.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Salon Owner/Operator
Hair Dreams Studio
New York
11.2018 - 03.2021
- Managed daily operations of a busy salon environment.
- Supervised staff to ensure high-quality customer service.
- Scheduled appointments and coordinated client flow efficiently.
- Maintained inventory of salon products and supplies regularly.
- Created marketing materials to promote salon services effectively.
- Developed and implemented operational policies for smooth workflow.
- Ensured compliance with health and safety regulations in the salon.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Organized and scheduled appointments for clients using software systems.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Health Sciences
Bergen Community College
Paramus, NJ12-2027
Skills
- Customer service
- Team collaboration
- Time management
- Scheduling appointments
- Conflict resolution
- Relationship building
- Administrative support
- Inbound and outbound calling
- Complaint resolution
- Verbal and written communication
- Punctuality and reliability
- Problem-solving
- Follow-up skills
- Service upselling
- Multi-task management
- Task prioritization
- Scheduling
Languages
Spanish
Professional
References
References available upon request.
Timeline
Hostess
Republica Restaurant and Lounge
01.2025 - 09.2025
Front Desk Administrator
Salon 4708
03.2023 - 01.2024
Salon Owner/Operator
Hair Dreams Studio
11.2018 - 03.2021
Associate of Science - Health Sciences
Bergen Community College