Kayla Lott
Summary
Motivated and detail-oriented college student with experience as a Teacher Assistant and Retail Customer Service Associate. Skilled in supporting educational environments, assisting with classroom management, and providing excellent customer service in fast-paced retail settings. Strong interpersonal and communication abilities, with a proven ability to work collaboratively, resolve conflicts, and address diverse needs. Eager to leverage organizational skills and hands-on experience to contribute to team success and foster positive learning and customer experiences.
Overview
3
3
years of professional experience
Work History
Teacher's Assistant
Superior Martial Arts Training Center
08.2024 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
Sales Associate
Macy's Department Store
08.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Camp Counselor
Seed Inc
06.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels
- Led groups of children safely through variety of camp activities
- Collaborated with other camp counselors to design fun and enriching learning activities for campers
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Encouraged team building to increase camaraderie, trust and rapport.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
CUSTOMER SERVICE Associate
Puma North America
05.2022 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases
- Screened calls and responded to sales inquiries
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used company system for tracking inventory to reduce errors and maximize profits
- Used POS system to process sales and refund transactions
- Explained products and services to help customers make informed decisions
- Cleaned and organized sales floor in accordance with company merchandising standards
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
Journalist Intern
The DC Voice
07.2021 - 09.2021
- Analyzed and interpreted news and information received from various sources to broadcast information
- Managed emails and responded to inquiries
- Attended staff meetings and distributed meeting minutes
- Investigated news developments, such as disasters, crimes, and human-interest stories
- Wrote online blog entries that address news developments and offer additional information, opinions, and commentary on news events
- Wrote columns, editorials, commentaries, and reviewed interpreted events and offered opinions
- Researched and analyzed newsworthy events, trends, and issues.
Education
BBA in Business Administration -
Bowie State University
Bowie, MD05.2027
High School Diploma -
Oxon Hill High School
Oxon Hill, MD05.2023
Skills
- Customer Assistance
- Administrative Support
- Product and Service Sales
- Store Opening and Closing
- Time Management
- Email and Voicemail Management
- Persuasive Selling
- Loss Prevention
- Cash Handling
- Microsoft Office
Coursework
- Entrepreneurship, Assessed the viability of small business ventures. Focused on planning processes, enterprise management, formulation of business plans, risk management, and entrepreneurial characteristics.
- Introduction to Business, Created presentations as a means to resolve business problems. Studied techniques relating to time management, conflict management, stress management, test taking skills, and learning style assessments.
References
The DC Voice:
Jcoxson55@gmail.com
347-463-6528
Timeline
Teacher's Assistant
Superior Martial Arts Training Center
08.2024 - Current
Sales Associate
Macy's Department Store
08.2024 - Current
Camp Counselor
Seed Inc
06.2024 - 08.2024
CUSTOMER SERVICE Associate
Puma North America
05.2022 - 08.2023
Journalist Intern
The DC Voice
07.2021 - 09.2021
BBA in Business Administration -
Bowie State University
High School Diploma -
Oxon Hill High School
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