Kayla Davies
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Bartender/Waiter
The Place
02.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Helped management plan and serve bar menu exceeding customer expectations.
Janitorial Worker
Brush Chiropractic
09.2017 - Current
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Sanitized break area kitchen counters, tables and sinks.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Dusted surfaces, ledges, fixtures and furniture.
- Hand-cleaned telephones, door knobs and remote controls.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Cashier
Goodwill
09.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Service Advisor
A And R Automotive And Tire
01.2022 - 08.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
Packer
Opal Foods
10.2021 - 01.2022
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Monitored outgoing packages for proper labels and accurate address information.
- Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
- Inspected items for defects and damage.
- Placed items into bags, boxes or other containers.
- Sorted and stacked finished items.
- Counted items to verify accuracy of orders.
- Re-packaged damaged or incorrectly packaged items.
Packer
ASI
03.2021 - 05.2021
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
Cook
Burger King
06.2017 - 12.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained food safety and sanitation standards.
Cashier
Murdoch's Ranch And Home Supply
12.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Waitress
Pizza Hut
06.2016 - 12.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
GED -
Morgan Community College
Fort Morgan, CO09.2022
Skills
- Logistics Operations
- Preparing Garnishes
- Extensive Beer Knowledge
- Creative Mixology
- Hospitality and Accommodation
- Supply and Inventory Maintenance
- Engaging Customers
- Responsible Serving
- Ability to Lift 30 Pounds
- Safe Serving Knowledge
- Cash Handling and Management
- Responsible Alcohol Service
Additional Information
The gap in work history is due to pregnancy and raising my daughter.
Timeline
Bartender/Waiter
The Place
02.2023 - Current
Cashier
Goodwill
09.2022 - 02.2023
Service Advisor
A And R Automotive And Tire
01.2022 - 08.2022
Packer
Opal Foods
10.2021 - 01.2022
Packer
ASI
03.2021 - 05.2021
Janitorial Worker
Brush Chiropractic
09.2017 - Current
Cook
Burger King
06.2017 - 12.2017
Cashier
Murdoch's Ranch And Home Supply
12.2016 - 06.2017
Waitress
Pizza Hut
06.2016 - 12.2016
GED -
Morgan Community College
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