Kayla Lough
Beaumont,TX
Summary
Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 10 years in general and cardiac healthcare environments. Excellent knowledge of care options, financial impacts and insurance.
Overview
8
8
years of professional experience
Work History
Patient Referral Coordinator
Cardiac Consultants
Beaumont, TX
06.2018 - 11.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Encouraged patients to schedule recommended tests and procedures.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Sent and handled electronic requests for new medications and medication refills.
- Built strong referral network by developing strategic relationships with general practitioners and internists.
- Liaised between hospital departments to facilitate effective communication.
- Facilitated communication between hospital departments.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Completed documentation of care, hospital actions and patient activities.
- Monitored ongoing care and proactively corrected problems.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Connected patients with available community and charitable resources.
- Maintained inventory of pharmaceutical products for sufficient supply in office.
Front Desk Manager
Rive Hills Family Medicine
Austin, TX
06.2013 - 01.2018
- Oversaw front desk operations with eye for practice reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
Education
High School Diploma -
Nederland High School
Nederland, TX05.2007
Skills
- Resolving Problems
- Referral Tracking
- Caring and Empathetic
- Healthcare Operations
- Medical Terminology
- Explaining Policy and Procedures
- Office Administration
- Insurance Verification
- Documenting and Recording Information
- Articulate Communication
- EMR Systems
- Patient Care Coordination
Timeline
Patient Referral Coordinator
Cardiac Consultants
06.2018 - 11.2021
Front Desk Manager
Rive Hills Family Medicine
06.2013 - 01.2018
High School Diploma -
Nederland High School
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