Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla LUCAS

Arlington,TX

Summary

I am looking to secure a position in the hospitality industry, where I can utilize my five years of experience in various areas, including hotels, resorts, banquet operations, catering, and food & beverage. I graduated with a degree in Hospitality Administration from Stephen F. Austin State University and have gained valuable hands-on experience at the esteemed Horseshoe Bay Resort. I am eager to bring my diverse skills such as critical thinking, time management, problem-solving, adaptability, customer service, and oral & written communication to a dynamic team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista/ Line Cook/ Cashier

Smallwood Homes
Longview, TX
06.2023 - Current
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.

Assistant Special Events Director

Willow Brook Country Club
Tyler
12.2022 - 04.2023
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Created program activities, agendas and budgets based on client requirements.
  • Create Function Sheet.
  • Create layouts for events.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Assist all Directors and Managers in the Club with any needs.
  • Charge out all events and create POS and invoices.
  • Conferred with customers to gather event requirements and explore opportunities.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Oversaw the work of up to 10 staff, seamlessly executing professional events.

Catering and Conference Services Administrator

Horseshoe Bay Resort
Horseshoe Bay
05.2022 - 12.2022
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Improved office organization by developing filing system and customer database protocols.
  • Checked office stock to determine supply levels and maintain inventory.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Organized client meetings to provide project updates.
  • Submitted multiple reports to management for approval and hosting meetings.

Banquet Server and Bartender

The Fredonia Hotel and Convention Center
Nacogdoches
08.2020 - 10.2021
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Trained new bartenders on drink preparation and upselling techniques.

Education

Bachelor's - Hospitality Administration

Stephen F. Austin State University
Nacogdoches, TX
08.2022

Skills

  • Salesforce - 1 Year
  • Social Tables - 4 Years
  • Microsoft - 8 Years

Certification

  • Food Manager's, 08/01/23, 08/01/28, TX-FM-254909
  • TABC, 01/01/24, 01/01/26, 9861504
  • Hospitality Human Resources Management and Supervision, 05/01/21
  • Payment Card Industry Training

Timeline

Barista/ Line Cook/ Cashier

Smallwood Homes
06.2023 - Current

Assistant Special Events Director

Willow Brook Country Club
12.2022 - 04.2023

Catering and Conference Services Administrator

Horseshoe Bay Resort
05.2022 - 12.2022

Banquet Server and Bartender

The Fredonia Hotel and Convention Center
08.2020 - 10.2021

Bachelor's - Hospitality Administration

Stephen F. Austin State University

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Kayla LUCAS