Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.
Hi, I’m
Kayla Luedtke
Fort Worth,TX
Summary
Overview
6
years of professional experience
1
Certification
Work History
CO-OPFort Worth, TX
Call Center Agent
05.2022 - 08.2022
Job overview
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Assessed customer needs and recommended appropriate loan products and services.
- Processed loan requests promptly and efficiently according to established procedures.
TwilaAzle, TX
Childcare Provider
01.2020 - 04.2022
Job overview
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
Legacy Oaks Of Azle CSLAzle, TX
Medical Assistant
09.2019 - 02.2020
Job overview
- Assisted physicians with patient care
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Provided assistance to medical staff in performing minor surgical procedures.
Waffel HouseFort Worth, TX
Waitress
01.2017 - 02.2018
Job overview
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
Smoothie KingFort Worth, TX
Smoothie Barista
05.2016 - 10.2016
Job overview
- Cleaned, sanitized and organized the smoothie bar area.
- Prepared and served various types of smoothies.
- Operated a cash register to process customer orders accurately.
- Greeted customers in a friendly manner and answered their questions about menu items.
Education
Brewer High SchoolFort Worth, TX
High School Diploma
05.2019
University Overview
Weatherford CollegeWeatherford, TX
Some College (No Degree)
University Overview
COOP Loans Training Fort Worth, TX
Some College (No Degree)
University Overview
Skills
- Customer Communications
- Call Center Operations
- Quality Control
- Issue Resolution
- Answering Questions
- Problem-Solving Skills
- Banking
- Loan Application Preparation
- Customer Service
- Call Control
- Analytical Abilities
Timeline
Call Center Agent
CO-OP
05.2022 - 08.2022
Childcare Provider
Twila
01.2020 - 04.2022
Medical Assistant
Legacy Oaks Of Azle CSL
09.2019 - 02.2020
Waitress
Waffel House
01.2017 - 02.2018
Smoothie Barista
Smoothie King
05.2016 - 10.2016
Brewer High School
High School Diploma
Weatherford College
Some College (No Degree)
COOP Loans Training
Some College (No Degree)
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