Kayla Lugo
Albuquerque,NM
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Big R
Bernalillo, New Mexico
09.2024 - 03.2025
- Assisted in daily operations and administrative tasks for the team.
- Coordinated communication between departments to enhance workflow efficiency.
- Supported management in training new staff on company policies and procedures.
- Organized schedules, meetings, and events for team members and clients.
- Maintained records and documentation to ensure compliance with company standards.
- Resolved customer inquiries and issues to improve service satisfaction.
- Collaborated with team members to streamline project processes and timelines.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
HR Project Coordinator
Exyte
Rio Rancho, New Mexico
08.2021 - 08.2023
- Coordinated recruitment efforts to fill open positions across various departments.
- Assisted in onboarding new employees and ensuring completion of necessary paperwork.
- Supported employee engagement activities to promote a positive workplace culture.
- Maintained accurate employee records in the HR management system and ensured data integrity.
- Collaborated with team members to develop training materials and resources for staff development.
- Facilitated communication between employees and management regarding HR policies and procedures.
- Conducted research on best practices to improve human resources processes and initiatives.
- Participated in organizing company events and team-building activities to enhance morale.
Office Manager
Realty One Of New Mexico
Albuquerque, New Mexico
01.2019 - 03.2020
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
High School Diploma -
King William High School
King William, VA06-2012
Associate of Arts - Liberal Arts And Sciences
Central New Mexico Community College
Albuquerque, NMAffiliations
- John McCain Victory Campaign 2008
Languages
French
Elementary
German
Limited
Russian
Limited
Timeline
Assistant Manager
Big R
09.2024 - 03.2025
HR Project Coordinator
Exyte
08.2021 - 08.2023
Office Manager
Realty One Of New Mexico
01.2019 - 03.2020
High School Diploma -
King William High School
Associate of Arts - Liberal Arts And Sciences
Central New Mexico Community College
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