Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Luna

Floydada,Tx

Summary

With a proven track record at Caprock Irrigation Systems, I excel in office administration and customer service, managing invoices, purchase orders, and sales. My expertise in Excel and QuickBooks, coupled with exceptional organizational skills, has significantly enhanced operational efficiency. I'm recognized for my ability to communicate effectively, ensuring smooth office operations and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Secretary

Caprock Irrigation Systems
01.2022 - 01.2025
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Correctional Officer

TDCJ
09.2019 - 08.2020
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.

Cashier

HEB Grocery Store
06.2018 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced shopping experience, provided product information and location assistance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Marble Falls High School
Marble Falls, TX
05.2007

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Excel
  • Quickbooks

Timeline

Secretary

Caprock Irrigation Systems
01.2022 - 01.2025

Correctional Officer

TDCJ
09.2019 - 08.2020

Cashier

HEB Grocery Store
06.2018 - 06.2019

Marble Falls High School

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Kayla Luna