Kayla Maack

In owning a boutique property management company that specialized in small communities under 100 units, I oversaw all operational tasks pertinent to operating the business. Simultaneously, I assisted engineers in the development of our proprietary property management software.

I was responsible for all employee oversight, business development and client relationships, business system development/management, client meetings, contract management, compliance, processes and procedure implementation/development, business accounting, property accounting, and more.

As a start-up company, we didn't have the overhead to bring on all the needed team members so I gained a heightened sense of organization, time management, and analyzing people to continue nurturing every relationship that held the business together

As we grew, processes shifted and the implementation behind those was ever-evolving to ensure we remained stable with growth.

I was brought on to this role to provide knowledge and expertise to turn around this company. I brought strong business development skills to grow their clientele, financial background to assist in setting clear goals for growth, managerial expertise to oversee and train staff, and creativity to strengthen their marketing/reputation.

• Managed financial, operational, and human resources to optimize business performance
• Clarified roles, responsibilities, and expectations of staff
• Demonstrated proficient leadership skills to motivate employees and build competent teams
• Met with owners to maintain business relationships
• Drove short-term and advanced promotional initiatives and planning processes
• Assisted accountant with cleaning up property and company financials
• Worked through previous operational setbacks to provide clear plans to meet goals going forward
• Applied strategies to grow the company's portfolio and attract new clients.

As a regional manager, my main focus is developing strong relationships with my client to ensure customer satisfaction and continued growth for the company.

I provide mentorship and training to the on-site teams to help guide them through their careers. Together, we meet goals, overcome obstacles, and assist our client with all operational items

Some day-to-day duties include KPI targeting, financial reporting, employee oversight, directional management, developing action plans, and taking the initiative to stabilize the portfolio.

You've Arrived at your destination

I started Arrived after seeing a huge need in the market for single-family management services. In addition, my entrepreneurial ventures as an investor in short-term rentals allowed me to open the door to vacation rentals as well.

My versatility allowed the company to place me in any area that needed strengthening. My roles included: accounts receivable, training, auditing, business development, marketing, property management, and assistant to the owner. For many years, I did more than one of these roles at the same time.

• Worked alongside the president of the company to manage operations and construction financials. This included overseeing receivables from construction projects and ensuring IS was updated regularly with incoming payments. Reviewed operations IS for an overview on company health.
• Handled all CRM, trained business development staff, worked closely with the owner on cold-calling/sales aspects of growth for the company, and developed business flyers and marketing material for potential clients.
• Provided accounts receivable training to all on-site staff members. Fully self-developed the company's accounts receivable manual.
• Audited properties to review lease files and accounts receivable processes.
• Conducted recruiting for various positions which included reviewing resumes, scheduling and completing interviews, and processing onboarding with HR.
• Dual-site property manager.