Kayla Maack

Founded and led a boutique property management company specializing in small communities under 100 units, growing the portfolio from an initial 6-unit complex to 1,200 units within a year. Oversaw all aspects of business operations, including team leadership, financial management, and strategic planning.

• Built and managed a team of asset (regional) managers, establishing policies for remote property operations.
• Developed central leasing and maintenance services, allowing for the seamless management of 20+ complexes.
• Collaborated with engineers to design proprietary property management software, enhancing efficiency, data tracking, and financial reporting.
• Directed business and client financials, creating and managing budgets while ensuring financial targets were met.
• Designed an innovative 'Apple Watch' goal sheet to visually track financial performance and objectives.
• Acquired a competing property management company, and implemented long-term strategies for continued growth.

Lead a portfolio of properties, providing strategic direction, financial oversight, and mentorship to on-site teams. Foster strong client relationships to drive satisfaction and portfolio stability.

• Develop and implement operational strategies to enhance financial performance and property value.
• Mentor and train teams, guiding professional growth and performance optimization.
• Conduct financial reporting, budgeting, and market analysis to ensure long-term success.
• Oversee employee management, policy implementation, and goal execution for portfolio growth.

Recruited to restructure operations, drive business development, and enhance financial performance.

• Led turnaround strategies to improve operational efficiency and profitability.
• Managed financial, operational, and HR functions to optimize business performance.
• Designed and executed marketing initiatives to strengthen brand reputation and client acquisition.
• Established clear roles, responsibilities, and expectations for staff to enhance productivity.

Held various leadership roles in accounts receivable, training, auditing, and multi-site property management.

• Developed the company’s accounts receivable manual, and provided staff training.
• Led business development initiatives, cold-calling efforts, and client acquisition strategies.
• Conducted property audits, ensuring financial and lease compliance.