Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Kayla Mabee

Monroeville

Summary

Results-driven and experienced Manager with a proven track record of successfully leading teams and consistently achieving business objectives. Skilled in strategic planning, problem-solving, and fostering positive relationships with stakeholders. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Senior Research Representative

Lincoln Financial
09.2024 - Current
  • Collaborated cross-functionally with teams to identify research needs and prioritize initiatives effectively.
  • Adapted work process and methods based on findings and literature review with limited supervision.
  • Followed strict safety protocols, protecting staff and assets while carrying out technical procedures and research protocols.
  • Skilled at working independently and collaboratively in a team environment.
  • Evaluated customer data to identify and prevent fraudulent activities.

Customer Service Representative

Lincoln Financial
07.2022 - 09.2024
  • Resolved customer inquiries through phone, email, and chat with efficiency and professionalism.
  • Provided exceptional service, exceeding customer expectations and building positive relationships.
  • Answered 50+ inbound calls per day
  • Mentored incoming staff
  • Cross trained in multiple areas within the call center
  • Met specific metrics each month

Manager

Giordano's
10.2020 - 07.2022
  • Led a team of 10 staff members, ensuring efficiency and productivity.
  • Developed and implemented strategies to increase sales and customer satisfaction.
  • Created training programs to onboard new team members and improve performance.

Store Manager

P & R Investments
02.2017 - 10.2020
  • Implemented inventory control system resulting in 20% reduction in stock losses.
  • Developed and implemented comprehensive training program resulting in improved employee performance.
  • Oversaw budget planning and managed expenses, contributing to 10% cost reduction.
  • Conducted performance evaluations and provided feedback to drive individual and team growth.

Store Manager

TIS, Inc
10.2015 - 02.2017
  • Managed inventory, ordering, and merchandising to maximize profitability.
  • Implemented training programs to increase employee productivity and job satisfaction.
  • Implemented new visual merchandising strategies resulting in higher customer engagement.

Education

High School Diploma -

Blackford High School
Hartford City, Indiana

Skills

  • Leadership
  • Problem Solving
  • Excellent communication
  • Multitasking
  • Training and mentoring
  • Teamwork
  • Exceptional time management
  • Call center operations

LANGUAGES

English
native

Timeline

Senior Research Representative

Lincoln Financial
09.2024 - Current

Customer Service Representative

Lincoln Financial
07.2022 - 09.2024

Manager

Giordano's
10.2020 - 07.2022

Store Manager

P & R Investments
02.2017 - 10.2020

Store Manager

TIS, Inc
10.2015 - 02.2017

High School Diploma -

Blackford High School

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