Kayla Mackey
Conway,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Horry County Solicitors Office
04.2023 - Current
- Collaborated with attorneys to develop strategies for each case.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail.
- Expedited the discovery process by successfully obtaining relevant documents from opposing counsel or third parties when necessary.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Ensured compliance with court deadlines by maintaining an organized calendar system for attorneys and staff.
Medical Office Assistant
Palmetto Pediatrics Of Conway
08.2015 - 04.2023
- Obtained pre-authorization from insurance companies ahead of medical services.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted with medical coding and billing tasks.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Provided prompt, polite and professional in-person and telephone customer service.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared and processed patient referrals and transfer requests.
Medical Receptionist
Beach Medical Specialists
09.2006 - 08.2016
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Processed medical insurance claims and payments.
- Checked patient insurance, demographic, and health history to keep information current.
Education
No Degree - Business Administration
Horry-Georgetown Technical College
Conway, SCHigh School Diploma -
Conway High School
Conway, MO06.2003
Skills
- Report Preparation
- Multi-Line Phone Systems
- Clerical Support
- Meeting planning
- Administrative Procedures
Timeline
Administrative Assistant
Horry County Solicitors Office
04.2023 - Current
Medical Office Assistant
Palmetto Pediatrics Of Conway
08.2015 - 04.2023
Medical Receptionist
Beach Medical Specialists
09.2006 - 08.2016
No Degree - Business Administration
Horry-Georgetown Technical College
High School Diploma -
Conway High School
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