Michael Neuman
Fort Worth,TX
Summary
Proactive branch manager with a proven track record of implementing innovative strategies to drive team success. Instrumental in achieving a 15% increase in yearly sales. Fluent in English and Spanish, bringing valuable cross-cultural communication skills to enhance collaboration in any work environment. Well versed in adobe, illustrator, photoshop, word, among other technical applications.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Manager
The Ups Store 5090
Chandler, AZ
02.2023 - 05.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for owner summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Bilingual Insurance Agent
American Family Insurance
Mesa, AZ
06.2021 - 02.2023
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Improved office operations continually by maintaining records, tracking data and promoting internal communications.
Bilingual Wellness Advocate
Bloom Insurance Services LLC
Mesa, Arizona
08.2019 - 06.2021
- Assisting individuals with navigating health care systems, appointments and clarifying plans. Assisting agents in the field with technical support.
- Educated clients on the importance of healthy lifestyle habits through individual consultations.
- Monitored client progress toward health goals by collecting data from surveys and questionnaires.
Lead Receiver/Supervisor
Fun Factory
Chandler, AZ
08.2017 - 08.2019
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Education
High School Diploma -
Mesa High School
Mesa, AZ05.2012
Graduate - Law Enforcement
East Valley Institute Of Technology - Adult Education Center
Mesa, AZ05.2012
Some College (No Degree) -
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Fluent in Spanish and English
- Oral and written communications
- Team oversight
- Conflict management
- Leadership
- Mentoring and coaching
- Public speaking
- Production experience
- Retail merchandising expertise
- POS
- Sales strategies
Accomplishments
- Eagle Scout
- Fluent in both English and Spanish
- Over 300 service learning hours
- Former missionary in Mexico for 2 years
Certification
- CPR certified
- Forklift Operator Certified
References
References available upon request.
Timeline
Branch Manager
The Ups Store 5090
02.2023 - 05.2024
Bilingual Insurance Agent
American Family Insurance
06.2021 - 02.2023
Bilingual Wellness Advocate
Bloom Insurance Services LLC
08.2019 - 06.2021
Lead Receiver/Supervisor
Fun Factory
08.2017 - 08.2019
High School Diploma -
Mesa High School
Graduate - Law Enforcement
East Valley Institute Of Technology - Adult Education Center
Some College (No Degree) -
Maricopa Community Colleges - Mesa Community College