Kayla Mains
Medina,OH
Summary
Dynamic and dedicated professional with extensive experience in customer service at Home Depot. Proven ability to enhance customer satisfaction through effective communication and cash handling expertise. Recognized for maintaining a clean and organized environment while building lasting customer relationships. Committed to excellence and adapting quickly to meet business needs.
Overview
4
4
years of professional experience
Work History
Cashier
Home Depot
05.2025 - Current
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products and provided exceptional service.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions while ensuring security protocols.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
Dollar General Market
06.2022 - 06.2023
- Operated point-of-sale systems efficiently to process customer payments accurately.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Bp Gas Station
02.2022 - 06.2022
- Assisted customers with product inquiries and transactions, ensuring a positive service experience.
- Maintained cleanliness and organization of sales area, promoting a welcoming environment.
- Stocked shelves and displayed merchandise strategically to enhance product visibility.
- Resolved customer complaints promptly, reinforcing loyalty and satisfaction.
- Educated customers on promotions and loyalty programs, driving engagement and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Packer
Just Mikes Jerky
06.2021 - 02.2022
- Operated packaging machinery to ensure efficient product assembly.
- Inspected items for quality assurance before packaging.
- Maintained cleanliness and organization of work area for safety compliance.
- Assisted in loading finished products onto pallets for shipping.
- Adapted quickly to changing tasks and priorities throughout shifts.
- Learned proper techniques for packaging various types of products effectively.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
Education
No Degree -
Graduation Alliance
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Customer relations
- Cash register operation
- Written and verbal communication
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- ID verification
- Order packaging
- Order verification
- Liquor regulations and compliance
- Clear communication
- Empathy and patience
Timeline
Cashier
Home Depot
05.2025 - Current
Sales Associate
Dollar General Market
06.2022 - 06.2023
Sales Associate
Bp Gas Station
02.2022 - 06.2022
Packer
Just Mikes Jerky
06.2021 - 02.2022
No Degree -
Graduation Alliance