Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kayla Major

Kayla Major

Retail Shop Owner
Williston,SC

Summary

Accomplished entrepreneur and skilled communicator, adept at fostering customer relations and enhancing brand promotion. Proven track record in upselling strategies and sales goals attainment, demonstrated at Bella Lox and other roles. Leverages technical understanding and dependability to exceed targets and drive business growth. Achieves notable customer satisfaction and team efficiency through innovative problem-solving and teamwork.

Overview

12
12
years of professional experience

Work History

Owner

Bella Lox
12.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Conversing with different vendors for inventory.
  • Preparing all graphics for promotion and advertising purposes.

U-haul Dealer

U-Haul International
06.2022 - Current
  • Handled high-pressure sales situations with grace, maintaining professionalism under stress.
  • Oversaw and managed implementation activities to adhere to retailer program policies.
  • Recommended prospect and site selection to expand retailer operations.
  • Exceeded sales targets through effective communication and persuasive selling techniques.
  • Implemented cost-saving measures that led to improved profitability without sacrificing quality or customer satisfaction levels.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns, locally and customers potentially coming into the area.

Amazon Driver

Tresyl Express
05.2021 - 03.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Averaging 300 plus package deliverys a day.
  • When finished route I would help other struggling co workers finish their route before cutoff times.

Packer Associate

Amazon Fulfillment
11.2018 - 02.2020
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
  • Exceeded daily productivity goals consistently through effective time management and prioritization skills.
  • Proved successful working within tight deadlines and a fast-paced environment.

Liquor Store Clerk

Triple B's/ R&R Spirits
10.2016 - 12.2017
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.

Gas Station Attendant

Bi-Rite
11.2015 - 10.2016
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.

Certified Nursing Assistant

PruittHealth
09.2013 - 11.2015
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Certified Nursing Assistant

Azalea Trace
09.2012 - 05.2013
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Education

Certified - Phlebotomy

Aiken Technical College
Graniteville, SC

Certified - Certified Nursing Assistant

Stat Medical
Columbus, GA
11.2012

Cosmetology

Barnwell County Carreer Center
Barnwell, SC
06.2010

Skills

  • Knowledge of handling payouts
  • Memory retention
  • Dependability
  • Strong hand-eye coordination
  • Quick Thinking
  • Customer Relations
  • Technical understanding
  • Upselling strategies
  • Brand Promotion
  • Advertising
  • Teamwork
  • Customer Service
  • Problem-Solving
  • Customer Assistance
  • Money Handling
  • Customer Engagement
  • Phone Etiquette
  • Retail Sales
  • Conflict Resolution
  • POS system operations
  • Store maintenance
  • Order Processing
  • Sales Goals Attainment
  • Independent judgement
  • Sales trends

Timeline

U-haul Dealer

U-Haul International
06.2022 - Current

Owner

Bella Lox
12.2021 - Current

Amazon Driver

Tresyl Express
05.2021 - 03.2022

Packer Associate

Amazon Fulfillment
11.2018 - 02.2020

Liquor Store Clerk

Triple B's/ R&R Spirits
10.2016 - 12.2017

Gas Station Attendant

Bi-Rite
11.2015 - 10.2016

Certified Nursing Assistant

PruittHealth
09.2013 - 11.2015

Certified Nursing Assistant

Azalea Trace
09.2012 - 05.2013

Certified - Phlebotomy

Aiken Technical College

Certified - Certified Nursing Assistant

Stat Medical

Cosmetology

Barnwell County Carreer Center

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Kayla MajorRetail Shop Owner