Kayla Malave
Virginia Beach,VA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Medical Assistant/Receptionist/Medical Biller/Insurance Verification Specialist
Middletown Medical Group
03.2011 - Current
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Implemented care and efficiency improvements to support and enhance office operations.
- Prepared lab specimens for diagnostic evaluation.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Completed EKGs and other tests based on patient presentation in office.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Verified patient insurance coverage and collected required co-payments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Built strong relationships with patients through effective communication skills that foster trust in clinic commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Answered phone calls and messages for 5+-physician multi- medical facility, scheduling appointments, and handling patient inquiries
Medical Assistant/biller
Cornerstone Health Care
12.2009 - 12.2010
- Verified accuracy of patient information in medical records.
- Verified signatures and checked medical charts for accuracy and completion.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
Education
Certificate For Medical Assistants - Medical Assisant
Ridley-Lowell Business And Technical Institute - Poughkeepsie
Poughkeepsie, NY12.2009
Skills
- Vital signs monitoring
- Patient Assessments
- Medical billing and coding
- Customer Service
- Medical terminology knowledge
- Electrocardiographic rhythm recognition
- Complex Problem-Solving
- Clear Communication
- Medical Dictation
- Cardiac monitoring
- Stress testing
- Clinical Documentation
- Cardiac Catheterization Assistance
- Implantable loop recorders
- Pacemaker Analysis
- Remote Office Availability
- Clerical Support
- Organization and Time Management
Certification
- Medical Assistant
Timeline
Medical Assistant/Receptionist/Medical Biller/Insurance Verification Specialist
Middletown Medical Group
03.2011 - Current
Medical Assistant/biller
Cornerstone Health Care
12.2009 - 12.2010
Certificate For Medical Assistants - Medical Assisant
Ridley-Lowell Business And Technical Institute - Poughkeepsie
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