Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
SalesAssociate
Open To Work

Kayla Malbrough

New Iberia,LA

Summary

Kayla Malbrough is a dedicated professional from New Iberia, Louisiana with over a decade of experience in customer service, management, and organizational roles. Known for her strong work ethic and ability to lead teams effectively. Kayla has built a career rooted in problem solving, efficiency, and exceptional service. Her journey began at McDonald's, where she quickly rose to a position of assistant manager, leading her own crew and ensuring smooth operations. She continued to excel in management roles at Walgreens, where she was promoted to shift manager, overseeing staff and maintaining inventory organization. Kayla further honed her skills at Gulotta's as a customer service representative, managing data input, shipping orders, and updating customers on production timelines. At Self Expressions she expanded her expertise in promotional work, screen printing, and monogramming, showcasing her attention to detail and ability to manage complex tasks. Kayla's educational background includes attending South Louisiana Community College where she further developed her technical and organizational skills. Her ability to adapt to diverse roles and industries has made her a versatile and reliable professional. Outside of work Kayla is passionate about helping others and thrives in roles that allows her to make a positive impact. With her extensive experience and dedication to excellence, she is well-equipped to take on new challenges and contribute to any team's success.

Overview

17
17
years of professional experience

Work History

Store Manager

Chevron
03.2018 - 10.2024
  • Supervised daily operations, ensuring adherence to safety and quality standards.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Developed inventory management strategies to optimize stock levels and reduce waste.
  • Implemented promotional campaigns that increased customer engagement and sales performances
  • Managed vendor relationships to ensure timely delivery of supplies and services.
  • Managed inventory control, cash control, and store opening and closing procedures.

Monogram & Promotional Assistant

Self Expressions, Abbeville
12.2013 - 02.2022
  • Oversaw setup and maintenance of screen printing equipment, optimizing workflow and product quality.
  • Executed setup and maintenance of monogram machine, ensuring efficient production of tailored designs.
  • Coordinated and organized order assembly to ensure accuracy and readiness for customer collection.
  • Coordinated various production responsibilities, enhancing workflow and team collaboration.

Customer Service Representive

Gulotta’s, New Iberia
05.2010 - 12.2013
  • Coordinated with production teams to relay accurate information to customers about uniform timelines.
  • Reviewed and affixed safety points to orders, promoting a culture of safety and risk management.
  • Coordinated packaging and dispatch of orders to maintain high standards of delivery service.
  • Maintained meticulous records by inputting invoice data into financial systems.

Cashier

Walgreens, New Iberia
11.2008 - 04.2010
  • Managed cash register operations to ensure accurate and timely processing of sales.
  • Managed inventory replenishment to ensure product availability and organization.
  • Elevated to Shift Manager position within six months, demonstrating leadership and operational excellence.

Cashier

McDonalds, New Iberia
08.2007 - 10.2008
  • Facilitated customer orders and transactions in both drive-thru and dine-in settings.
  • Recognized for exceptional performance and promoted to Assistant Manager after four months of employment.
  • Coordinated operations of a crew to enhance productivity and teamwork.

Education

South Louisiana Community Collage
New Iberia

Skills

  • Great work ethic
  • Creative Problem solving
  • Leadership skills
  • Organizational skills

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Location Preference

Remote

Timeline

Store Manager

Chevron
03.2018 - 10.2024

Monogram & Promotional Assistant

Self Expressions, Abbeville
12.2013 - 02.2022

Customer Service Representive

Gulotta’s, New Iberia
05.2010 - 12.2013

Cashier

Walgreens, New Iberia
11.2008 - 04.2010

Cashier

McDonalds, New Iberia
08.2007 - 10.2008

South Louisiana Community Collage
Kayla Malbrough