Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Proof of Abilities
Timeline
Generic

Kayla Malcom

Athens,GA

Summary

Analytical and proactive professional with strong communication, teamwork skills and a positive attitude. Demonstrates adaptability in new environments and a commitment to continuous learning. Known for reliability and effective time management, contributing to team success and organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food & Beverage Expert

Target
02.2024 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational skills.
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Scanned, recorded and verified inventory.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Collaborated with team members to maintain a clean, organized work environment.
  • Demonstrated adaptability by effectively handling various tasks including organizing backroom storage, and updating pricing information.
  • Maximized sales floor appeal with timely merchandise replenishment and presentation.
  • Continuous working and maneuvering at heights above 10 ft.
  • Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.

Grocery Clerk

Publix Supermarket
06.2023 - 10.2023
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Retrieved items for customers and verified prices.
  • Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.

Temporary Crew Member

Jurassic Quest
04.2023 - 04.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Developed a safe and nurturing environment for kids to explore and learn through play.
  • Participated in volunteer training sessions to expand knowledge on exhibit themes and materials, ensuring accurate information delivery during tours.
  • Maintained up-to-date knowledge on upcoming exhibitions and programming schedules in order to effectively inform visitors about future opportunities for engagement.
  • Assisted with installation and de-installation of exhibits, ensuring timely completion of tasks while adhering to safety protocols.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Supervised gameplay and monitored guests' actions to prevent injury.
  • Issued tickets to customers and collected payment and fees for desired services.

Cahsier

Burger King
09.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Warehouse Worker

Amazon Fulfillment Center
06.2022 - 07.2022
  • Monitor cargo area conditions.
  • Position material handling equipment.
  • Move materials, equipment, or supplies.
  • Receive information or instructions for performing work assignments.
  • Load shipments, belongings, or materials.
  • Sort materials or objects for processing or transport.
  • Operate and Drive PIT Equipment
  • Lift Heavy Cargo
  • Observe Packages for Damages
  • Rational decision making
  • Working at heights over 20 ft.

Gas Station Attendant and Cashier

Walmart
03.2022 - 06.2022
  • Assisted with inventory management, helping to keep stock levels consistent and up to date.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.

Cashier Trainer

Hardee's Restaurant
01.2021 - 09.2021
  • Process sales or other transactions.
  • Greet customers, patrons, or visitors.
  • Provide customers with general information or assistance.
  • Answer customer questions about goods or services.
  • I worked the drive-thru cash register and dining register, simultaneously, often alone. I was also responsible for bagging food and working the fryers. Whether it was fries, onion rings, apple pies, fish, or battering and dripping tenders. Even making milkshakes. I was doing it all. I was quick and efficient, and made sure that my job was done to the best of my ability and that customer was always satisfied.
  • Trained new employees by providing knowledge of specific tasks, policies and goals.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Daily lifting of items over 20 lbs.

Cook

Hardee's Restaurant
01.2021 - 09.2021
  • I worked the line making burger, sandwiches and salads. As well as doing prep work for said stations. I always kept my station clean and stocked. And made everything in a timely manner. I did this along side working the cash register and taking orders.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Education

High School Diploma -

Connections Academy
Remote
05-2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Excellent communication

Accomplishments

  • In as little as 3 months, I was offered a managerial position on my first job.
  • I've received multiple certificates as recognition for my hard work and outstanding performance.

Certification

  • Certified Forklift Operator

Proof of Abilities

This is a link to a review I received while working on my first job at Hardee's.


• https://maps.app.goo.gl/H5SRc8K3YRaXEAkWA


It reads... "Please visit this location and ask for Kayla...You're gonna thank me later..She is amazing!!! Her customer service skills is outstanding, if you're indecisive like I am to what you want or have a taste for, she takes her time and recommends items on the menu board and most of all, she doesn't rush customers and takes her time. I watch this young lady serve customers at drive-thru and in the dining room at the same time...This location gets 5 stars because Kayla works here...I'm sure everyone else who works here are probably good staff, but Kayla definitely stood out the most.."

Timeline

Food & Beverage Expert

Target
02.2024 - 09.2024

Grocery Clerk

Publix Supermarket
06.2023 - 10.2023

Temporary Crew Member

Jurassic Quest
04.2023 - 04.2023

Cahsier

Burger King
09.2022 - 11.2022

Warehouse Worker

Amazon Fulfillment Center
06.2022 - 07.2022

Gas Station Attendant and Cashier

Walmart
03.2022 - 06.2022

Cashier Trainer

Hardee's Restaurant
01.2021 - 09.2021

Cook

Hardee's Restaurant
01.2021 - 09.2021

High School Diploma -

Connections Academy

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Kayla Malcom