Kayla Maldonado-Castro
Bradenton,FL
Summary
Dynamic Food Service Trainer with a proven track record at Chick-fil-A, excelling in new hire training and customer service. Skilled in developing engaging training materials and fostering strong relationships, I enhance team performance and operational efficiency while ensuring adherence to food safety standards. Committed to delivering exceptional service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Food Service Trainer
Chick-fil-A
Bradenton, FL
06.2024 - Current
- Facilitated training sessions for new team members on operational procedures and customer service standards.
- Developed engaging training materials to enhance employee understanding of menu items and company values.
- Conducted performance assessments to identify skill gaps and provide targeted coaching to team members.
- Collaborated with management to improve onboarding processes, resulting in faster integration of new hires.
- Monitored progress of trainees, providing constructive feedback to ensure adherence to quality standards.
- Prepared and served food items in accordance with health and safety standards.
- Maintained cleanliness of kitchen and dining areas to ensure a welcoming environment.
- Assisted team members during peak hours, enhancing overall service efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new employees on food handling procedures and operational best practices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
High School Diploma -
Florida Virtual School
Bradenton, FL05.2024
Skills
- Customer assistance
- Relationship building
- New hire training
- Sales training
- Learning management systems
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Quick learner
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Strong communication skills
- Attention to detail
- Fast-paced environment
- Flexible schedule
- Productivity and efficiency
- Food and safety standards
- Order taking accuracy
- Basic mathematics
- Menu memorization
- Complex Problem-solving
- Staff training and development
Languages
Spanish
Native or Bilingual
Timeline
Food Service Trainer
Chick-fil-A
06.2024 - Current
High School Diploma -
Florida Virtual School