Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Malone

Citronelle,AL

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

18
18
years of professional experience

Work History

Clerk

Lewis Pest Control
07.2022 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Coordinate and maintain technician's schedules to ensure efficient service.
  • Prepare and process termite bond contracts

Schedule Coordinator/Receptionist

Medical Center Podiatry
04.2007 - 07.2022
  • Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Enhanced customer satisfaction with timely coordination of appointments and service requests.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Education

Citronelle High School
Citronelle, AL
05-2005

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Filing systems
  • Database entry
  • Relationship building
  • Document management
  • File maintenance
  • Schedule and calendar management
  • Record preparation
  • Records retrieval

Timeline

Clerk

Lewis Pest Control
07.2022 - Current

Schedule Coordinator/Receptionist

Medical Center Podiatry
04.2007 - 07.2022

Citronelle High School

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Kayla Malone