KAYLA MANCHESTER
Glenfield
Summary
Dedicated professional with extensive experience in maintaining cleanliness and sanitation across diverse environments. Proficient in implementing effective cleaning methods to ensure hygienic spaces while adhering to safety protocols and procedures for consistent results. Committed to contributing to a dynamic team with a strong work ethic and a passion for helping others. Skilled in multitasking and time management, delivering exceptional outcomes in every task.
Overview
13
13
years of professional experience
Work History
Environmental Service Technician
Rome Health
09.2023 - Current
- Operated cleaning equipment to maintain high standards of facility cleanliness.
- Executed daily cleaning tasks in patient rooms and common areas efficiently.
- Ensured compliance with safety and infection control protocols during cleaning processes.
- Trained new staff on proper sanitation techniques and equipment usage.
- Maintained patient and hospital confidentiality.
- Able to work well independently and with others
- Great communication skills
Direct Support Professional Schoonmaker Intergrated Staff
Upstate Caring Partners
06.2020 - 06.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Educated clients and family members on relevant topics to support independent living.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Scheduled daily and weekly care hours for client caseload.
Habilitation Specialist 1
ARC
04.2019 - 06.2020
- Worked within classroom at Turin Day Habilitation
- Job duties included but not limited to :
- Actively worked with individual to promote choices and preferences
- Assisted in providing meaningful experiences within community for individuals
- Provided transportation for outings within community, following established policies and procedures regarding use of agency vehicles
- Demonstrated appropriate training skills and understanding of active treatment, and functional programming, both one-to-one and in group activities
- Provided extent of assistance necessary with activities of daily living, i.e
- Toileting, eating, ambulation, including provision of lifting assistance as needed
- Recognized and reports positive/negative responses to activities, as well as physical symptoms and other concerns to appropriate team member promptly
- Assisted in maintaining neat and orderly program area, putting away supplies and restocking supplies as necessary
Residence Counselor/ Human Services Aide/ Manager
Upstate Caring Partners
06.2017 - 06.2019
- IRA/ Schoonmaker Day Habilitation
- Integrated staff member that worked within a residential home as well as a day habilitation program.
- Within these 2 years of working with the agency I was prompted to a Residence Manager position within the IRA.
- Assisted people we support with fulfilling their wants/needs on day to day basis according to their plans
- Assisted individuals with community outings
- Assistance with self care
- Assistance with meal preparation and eating
- Completion of documentation each shift
Food Service Worker
Subway
05.2014 - 05.2015
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
Customer Service Representative / Food Service
MARINOS PIZZERIA
08.2013 - 05.2014
- Maintained lobby / restroom area
- Cleaning, prepared and served foods, register duties,positive interactions with coworkers and customers
- Communicated with customers on phone and in person
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Waitress
SHONEYS, RESTAURANT
05.2013 - 08.2013
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
College - Early Childhood Education
Jefferson Community College
Watertown, NY12.2016
High School Diploma - undefined
Richmond Senior High School
Rockingham, NC06.2013
Skills
- Infection control
- Environmental sanitation
- Cleaning equipment operation
- Safety compliance
- Communication skills
- Time management
- Patient Care
Timeline
Environmental Service Technician
Rome Health
09.2023 - Current
Direct Support Professional Schoonmaker Intergrated Staff
Upstate Caring Partners
06.2020 - 06.2023
Habilitation Specialist 1
ARC
04.2019 - 06.2020
Residence Counselor/ Human Services Aide/ Manager
Upstate Caring Partners
06.2017 - 06.2019
Food Service Worker
Subway
05.2014 - 05.2015
Customer Service Representative / Food Service
MARINOS PIZZERIA
08.2013 - 05.2014
Waitress
SHONEYS, RESTAURANT
05.2013 - 08.2013
High School Diploma - undefined
Richmond Senior High School
College - Early Childhood Education
Jefferson Community College