Kayla Manfull
Canfield,OH
Summary
Adept at elevating guest experiences, I leveraged hospitality service expertise and exceptional customer service at Pondi's Restaurant & Bar, enhancing team performance and customer satisfaction. Skilled in cash handling and guest engagement, I consistently contributed to a positive, high-volume dining environment, showcasing my ability to adapt and work effectively under pressure.
Overview
12
12
years of professional experience
Work History
Server
Pondi's Restaurant & Bar
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Pondi's Restaurant & Bar
11.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
FOH Manager
Pondi's Restaurant & Bar
11.2021 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Server
Mike's Penn Grille In Salem Ohio
01.2013 - 11.2016
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Bartender
Lock 24
01.2017 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- High-volume dining
- Service prioritization
- Order Accuracy
- Beverage Preparation
- Item promotion
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
Timeline
Bartender
Pondi's Restaurant & Bar
11.2021 - Current
FOH Manager
Pondi's Restaurant & Bar
11.2021 - Current
Bartender
Lock 24
01.2017 - 03.2021
Server
Mike's Penn Grille In Salem Ohio
01.2013 - 11.2016
Server
Pondi's Restaurant & Bar
Similar Profiles
Francisco CuevasFrancisco Cuevas
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
STACY VOLCKAERTSTACY VOLCKAERT
General Manager at Youngers Bar and Restaurant (The Oakland Kitchen and Bar/The Roxy)General Manager at Youngers Bar and Restaurant (The Oakland Kitchen and Bar/The Roxy)
Elan BondiElan Bondi
Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.
Conor CroganConor Crogan
Registered Nurse at Ohio State University Wexner Medical CenterRegistered Nurse at Ohio State University Wexner Medical Center
John YarnellJohn Yarnell
Project Inspector at Quality Control Services LLC.Project Inspector at Quality Control Services LLC.