Kayla Marchand
Grants Pass,OR
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Supervisor
Asante
10.2019 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled patient complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Front Desk Receptionist
Confluence Health
08.2017 - 09.2019
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Helped office staff prepare reports and presentations for internal or client-related use.
Receptionist
Confluence Health
01.2016 - 08.2017
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- I got moved to a different department when our clinic moved to another location of the hospital.
Assistant Store Manager
Pier One Imports
06.2014 - 01.2016
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
High School Diploma -
Quincy High School
Quincy, WA06.2006
Skills
- Staff Management
- Operations Management
- Expectation Setting
- Goal-Oriented
- Financial Management
- Process Monitoring and Improvement
- Negotiation
- Staff Discipline
- Training and Mentoring
- Policy Enforcement
- Complex Problem-Solving
- Processes and Procedures
- Waste Reduction
- Priority Management
- Strategic Planning
Timeline
Supervisor
Asante
10.2019 - Current
Front Desk Receptionist
Confluence Health
08.2017 - 09.2019
Receptionist
Confluence Health
01.2016 - 08.2017
Assistant Store Manager
Pier One Imports
06.2014 - 01.2016
High School Diploma -
Quincy High School