Summary
Overview
Work History
Education
Skills
Volunteering
Certification
Timeline
Generic

Kayla Marr

Black Hawk,CO

Summary

Energetic and punctual individual committed to highest quality of service. Successful at answering phones while greeting people in person and consistently upholding professional standards. Successful in maintaining productivity and calm in fast-paced environments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking childcare professional experienced in teaching early learning lessons, supervising children and maintaining tidy work areas. Familiar with needs of children from infancy to early elementary ages. Certified in CPR and First Aid. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Intends to develop professional work experience utilizing excellent communication and time management skills. Highly-organized professional talented in promoting safety, activity engagement and positive behavior. Collaborate effectively with colleagues to generate innovative ideas and resolutions to complex problems. Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Paraprofessional

Gilpin County School
Black Hawk , CO
09.2024 - Current
  • Supervised small groups of students during instruction time.
  • Monitored student attendance records and reported any discrepancies to appropriate personnel.
  • Assisted teachers with planning and preparing lessons for students.
  • Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
  • Provided guidance to students in the classroom setting.
  • Monitored student progress and provided feedback to teachers and parents.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Conducted one-on-one tutoring sessions with struggling students when needed.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Helped implement behavior management strategies for individual students.
  • Supported students throughout academic instruction and assignments.
  • Assisted children at stations during small-group learning periods.
  • Supplied one-on-one attention to each student during group activities.
  • Applied positive reinforcement to redirect negative behaviors.
  • Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
  • Managed computers in classrooms and laboratories and assisted students with computer use when required.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Collected money from students for school-related projects and field trips.

Guest Service Representative

Gilpin County Community Center
Black Hawk, CO
05.2024 - 10.2024
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Built and maintained productive relationships with employees.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Youth Camp Program Leader

Gilpin County Community Center
Black Hawk, CO
05.2024 - 10.2024
  • Accompanied students on educational field trips.
  • Implemented play and exploration activities in support of curriculum.
  • Supported students in making positive behavior choices and used gentle disciplinary measures when needed.
  • Took roll and reviewed student sign-in/sign-out sheets to monitor safety and absences.
  • Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Established and enforced modern educational standards to support student needs.
  • Monitored student progress and assisted students and teachers with resolving problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Colorado Shines Trainings:
  • Playground Safety for School-Age Programs
  • Injury Prevention for School-Age Programs that Regularly Use a Playground
  • Colorado Early Learning and Development Guidelines
  • Emergency and Disaster Preparedness for Child Care Providers
  • Standard Precautions, including Prevention and Control of Infectious Diseases and Immunizations
  • Recognition and Reporting of Child Abuse and Neglect

Lifeguard

Gilpin County Community Center
Black Hawk, CO
02.2022 - 10.2024
  • Watched over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Maintained neat and clean pool area and clean water.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Observed sections of assigned water zone of responsibility.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Filled out incident and accident reports and submitted to supervisor.
  • Cleaned, brushed and vacuumed pool to keep clean.
  • Collaborated closely with team to identify issues and quickest methods for remediation.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Adhered strictly to emergency action plans.
  • Administered first aid in response to life-threatening situations.
  • Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Recommended appropriate level classes to swimmers based on needs and preferences.
  • Assessed swimming skill levels for each student and placed accordingly depending on results.
  • Maintained up-to-date knowledge of swimming techniques, teaching methods, and safety regulations.
  • Inspected pool for cleanliness before lessons and reported unsanitary conditions.
  • Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.
  • Encouraged students to build confidence in and out of water by making swimming fun.
  • Conducted swim lessons for groups and individuals, ensuring a safe and supportive environment.
  • Monitored pool chemicals and temperature to ensure a safe and comfortable swimming environment.
  • Conducted swim level evaluations to appropriately place students in classes matching their abilities.
  • Collaborated with parents and guardians to address concerns and outline student progress.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
  • Assessed student progress and provided feedback to improve technique and confidence in the water.

Teacher Aid

Eagles Nest Early Learning Center
Black Hawk , CO
02.2022 - 04.2023
  • Observed and monitored children's play activities.
  • Maintained safe play environment.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Maintained organized and clean classroom and play areas.
  • Organized and stored toys and materials to maintain order in activity areas.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Sanitized toys and play equipment.
  • Dressed children and changed diapers.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Instructed children in eating, resting and restroom habits.
  • Provided nurturing and appropriate environment for children ranging in age from 16 months to 36 months.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Cared for children in institutional settings.
  • Recognizing the Impact of Bias on Early Childhood Professionals
  • Prevention of Sudden Infant Death Syndrome (SIDS) and Use of Safe Sleep Practices
  • Introduction to First Aid and CPR
  • Preventing Shaken Baby Syndrome and Abusive Head Trauma

Education

Gilpin County High School
Black Hawk, CO
05.2023

Bachelor of Science - Elementary Education

Grand Canyon University
Phoenix, AZ

Skills

  • Time Management and Prioritization
  • Flexible and Adaptable
  • Verbal and Written Communication
  • Opening and Closing Procedures
  • Warm and Welcoming
  • Reliable and Trustworthy
  • Attention to Detail
  • Guest Greeting and Seating
  • Highly Organized
  • Active Listening and Communication
  • Personable and Friendly
  • Customer-Oriented
  • Cleaning and Sanitizing
  • Reservation Management
  • Team Player
  • Table Assignment Management
  • Wait List Management
  • Creative Problem Solving
  • Water Sampling
  • Full Safety Compliance
  • CPR Certified
  • Swimming Lessons
  • Pool Policies Enforcement
  • Lifeguard Procedures
  • Decision Making
  • Crisis Management
  • Rules Enforcement
  • Safety Procedures
  • Climbing Safety
  • Calm Under Pressure
  • First Aid and CPR
  • Sound Judgment
  • Facility Inspection
  • Accident and Injury Prevention
  • Hazard Detection
  • Accident Site Management
  • Critical Thinking
  • Teamwork and Collaboration
  • Equipment Inspection
  • Chemical Level Testing
  • Search and Rescue Operations
  • Equipment Management
  • Emergency Response
  • Patron Support
  • Team Collaboration
  • Strong Client Relations
  • Program Management
  • Information Confidentiality
  • Customer Service
  • Equipment Assistance
  • Coaching and Mentoring
  • Water Rescue Procedures
  • Recreational Area Monitoring
  • Issue Resolution
  • Records Maintenance
  • Relationship Building
  • Heavy Lifting
  • Developmental Focus
  • Problem Solving
  • Creative Thinking
  • Early Childhood Development
  • Problem-Solving
  • Observing and Monitoring Behavior
  • Social and Emotional Development
  • Laundry and Linen Management
  • Group Discipline
  • Physical Stamina
  • Infant Care and Feeding
  • Safety Monitoring and Management
  • Childcare Regulations
  • Toilet Training
  • Organization and Attention to Detail
  • Food Preparation and Service
  • Individual and Group Care
  • Child Supervision
  • Communication and Cooperation
  • Coordination and Teamwork
  • Conflict Resolution
  • Activity Station Maintenance
  • Time Management
  • Educational Support
  • Arts and Crafts
  • Progress Reports and Documentation
  • Caring and Responsible
  • Negotiation Tactics
  • Positive Attitude and Energetic
  • Motivating and Inspiring Students
  • Strategy Development
  • Team Training
  • Child Advocacy
  • Team Leader
  • Needs Assessment
  • Relationship Development
  • Goal Setting
  • Honest and Ethical
  • Multitasking and Prioritization
  • Parent Relationships
  • Communication and Interpersonal Skills
  • Team Development
  • Reliable and Responsible
  • Strong Work Ethic and Dependable
  • Adaptable and Flexible
  • Imaginative Play-Based Learning
  • Punctual and Reliable
  • Analytical Thinking
  • Event Planning
  • Service Oriented
  • Self-Motivated

Volunteering

  • A year before employment at Eagles Nest Early Learning Center
  • Teacher Assistant for a first grade class at Gilpin County School

Certification

  • CPR Certified
  • First Aid Certified
  • Certifications in Colorado Shines - Daycare level and Youth Camp level

Timeline

Paraprofessional

Gilpin County School
09.2024 - Current

Guest Service Representative

Gilpin County Community Center
05.2024 - 10.2024

Youth Camp Program Leader

Gilpin County Community Center
05.2024 - 10.2024

Lifeguard

Gilpin County Community Center
02.2022 - 10.2024

Teacher Aid

Eagles Nest Early Learning Center
02.2022 - 04.2023

Gilpin County High School

Bachelor of Science - Elementary Education

Grand Canyon University

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