Kayla Marshall
Houston,Texas
Summary
Highly adaptable and capable of excelling in dynamic work environments, demonstrating flexibility and a strong team-oriented approach. Proficient in maintaining confidentiality, security, and information integrity in accordance with established policies and procedures. Skilled in attention to detail, organization, and time management.
Overview
9
9
years of professional experience
Work History
Lead Office Administrator /Head Summer Camp Counselor
6th Position Dance Company
05.2021 - Current
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced team productivity by delegating tasks and managing schedules effectively.
- Reduced operational costs with diligent budget management and expense tracking.
- Improved employee satisfaction, organizing regular team-building events and fostering a positive work environment.
- Boosted overall efficiency by maintaining updated records of office supplies inventory and placing timely orders when necessary.
- Contributed to company growth by assisting in the hiring process, screening candidates and scheduling interviews for managers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Lead Office Assistant / Unit secretary
Memorial Hermann L&D
10.2020 - Current
- Collects, reviews and analyzes data and prepares reports, charts, budgets, and other presentation materials utilizing word processing, spreadsheet, or specialized software
- Prepares and distributes reports or other communications on a regular schedule
- Works directly with patients to greet them as they enter the medical facility and answer questions that patients may have about upcoming appointments
- They also keep all patient records and information organized in the computer system for easy retrieval.
Bridge Teacher
Creative World School
Cypress, TX
03.2024 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Encouraged children to develop healthy social and emotional skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
Lead Preschool Teacher
Lil Angels
01.2019 - 07.2022
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
- Developed individualized lesson plans for each student, resulting in increased academic growth and understanding.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
- Fostered a nurturing and inclusive classroom environment where all students felt comfortable participating and sharing ideas.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
Patient Access Rep II
MHMG Cardiology
09.2019 - 10.2020
- Efficiently schedule patient appointments and accurately input required information into the computer system
- Collect and accurately record demographic, insurance, and financial information from patients or guarantors
- Explain all necessary forms to patients or guarantors and secure the required signatures
- Ensure compliance with medical necessity guidelines by obtaining necessary data and obtaining required signatures
- Process payments in the computer system and generate patient receipts.
Senior Pre-Services Coordinator
Texas Oncology
08.2015 - 09.2019
- Upheld confidentiality following HIPAA guidelines
- Managed and updated patient records
- Provided exceptional customer service, offering medical forms and appointment details to patients
- Acted as a receptionist, handling phone calls, and welcoming visitors
- Effectively managed front desk and reception areas for efficient operations
- Coordinated patient hospitalization and served as a liaison between practitioners and patients.
Education
Medical Administrative Assistant Certificate -
PIMA
01.2018
Diploma -
Jersey Village High School
01.2003
Skills
- Proficient in Microsoft Office, Excel, PowerPoint, PDF Docs, SharePoint, transcription, and operation of office equipment (printer, copier, fax machine)
- Typing speed: 68 words per minute
- Familiar with QuickBooks, Mysis, and Centricity
- Curriculum Development
- Parent Communication
- Learning Assessment Skills
- Classroom Management
- Lesson Planning
- Time Management
- Conflict Resolution
- Creative Teaching Strategies
- Parent-Teacher Communication
Timeline
Bridge Teacher
Creative World School
03.2024 - 06.2024
Lead Office Administrator /Head Summer Camp Counselor
6th Position Dance Company
05.2021 - Current
Lead Office Assistant / Unit secretary
Memorial Hermann L&D
10.2020 - Current
Patient Access Rep II
MHMG Cardiology
09.2019 - 10.2020
Lead Preschool Teacher
Lil Angels
01.2019 - 07.2022
Senior Pre-Services Coordinator
Texas Oncology
08.2015 - 09.2019
Medical Administrative Assistant Certificate -
PIMA
Diploma -
Jersey Village High School
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