Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Martinez

El Paso

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Advocate

Alorica
04.2022 - 01.2024
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed strong relationships with clients, promoting trust and loyalty through excellent service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Excellent communication skills, both verbal and written.

Education

High School Diploma -

Pebble Hills High School
El Paso, TX
05.2019

Skills

  • Transaction Processing
  • Complaint Investigation
  • Service Upselling
  • Relationship Building
  • Product Education
  • Sales closing
  • Following scripts
  • Sales Quota Achievement
  • Direct Sales
  • Shipping procedures understanding
  • Strategic sales knowledge
  • Teamwork and Collaboration

Languages

English
Professional Working

Timeline

Customer Advocate

Alorica
04.2022 - 01.2024

High School Diploma -

Pebble Hills High School

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Kayla Martinez