Kayla Martinez
NJ
Summary
Accomplished Office Manager with a proven track record at SPORTSMED PHYSICAL THERAPY, enhancing office operations through expert management and organizational skills. Excelled in customer service and office administration, significantly improving client satisfaction and workflow optimization. Skilled in data entry and inventory control, adept at fostering team cohesion and streamlining processes for peak efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
OFFICE MANAGER
SPORTSMED PHSYICAL THEARPY
02.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
ASSIANT OFFICE MANAGER
ISMILE DENTAL
01.2021 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Arts - Journalism
William Paterson University of New Jersey
Wayne, NJ05.2022
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Billing
- Scheduling and calendar management
- Payroll Processing
- Inventory Control
- Mail handling
- Training and coaching
- Workflow Optimization
READING
On my spare time I love to pick up multiple books on my days off and catch up on my many books I collect throughout the year. Reading has always been such a joy from as kid and a great escape for my mind during stressful weeks. I hope someday to write a books of my own.
Timeline
OFFICE MANAGER
SPORTSMED PHSYICAL THEARPY
02.2022 - Current
ASSIANT OFFICE MANAGER
ISMILE DENTAL
01.2021 - 01.2022
Bachelor of Arts - Journalism
William Paterson University of New Jersey
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