KAYLA MARTINEZ
Kansas City,MO
Summary
Friendly and enthusiastic waitress with 15 years of specialization in dine in restaurants. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
13
13
years of professional experience
Work History
Server/ Bartender
HMSHost
Kansas City, MO
03.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Server
IHOP
Kansas City, MO
10.2017 - 03.2018
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Examine trays to ensure that they contain required items.
- Place food servings on plates or trays according to orders or instructions.
- Load trays with accessories such as eating utensils, napkins, or condiments.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Prepare food items, such as sandwiches, salads, soups, or beverages.
- Stock service stations with items such as ice, napkins, or straws.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Monitor food preparation or serving techniques to ensure that proper procedures are followed.
- Record amounts and types of special food items served to customers.
- Carry food, silverware, or linen on trays or use carts to carry trays.
- Total checks, present them to customers, and accept payment for services.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
Server
Cracker Barrel Old Country Store
Saint Joseph, MO
04.2017 - 10.2017
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Examine trays to ensure that they contain required items.
- Place food servings on plates or trays according to orders or instructions.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Stock service stations with items such as ice, napkins, or straws.
- Total checks, present them to customers, and accept payment for services.
Server/ manager
IHOP
Overland Park, KS
02.2016 - 04.2017
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Examine trays to ensure that they contain required items.
- Place food servings on plates or trays according to orders or instructions.
- Load trays with accessories such as eating utensils, napkins, or condiments.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Stock service stations with items such as ice, napkins, or straws.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Prepare food items, such as sandwiches, salads, soups, or beverages.
- Monitor food preparation or serving techniques to ensure that proper procedures are followed.
- Record amounts and types of special food items served to customers.
- Total checks, present them to customers, and accept payment for services.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Exchange money, credit, and casino chips, and make change for customers.
- Issue receipts, refunds, credits, or change due to customers.
- Count money and audit money drawers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
Server
On The Border Mexican Grill & Cantina
Independence, MO
05.2014 - 01.2016
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Examine trays to ensure that they contain required items.
- Place food servings on plates or trays according to orders or instructions.
- Load trays with accessories such as eating utensils, napkins, or condiments.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Stock service stations with items such as ice, napkins, or straws.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Prepare food items, such as sandwiches, salads, soups, or beverages.
- Monitor food preparation or serving techniques to ensure that proper procedures are followed.
- Record amounts and types of special food items served to customers.
- Carry food, silverware, or linen on trays or use carts to carry trays.
- Total checks, present them to customers, and accept payment for services.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
- Exchange money, credit, and casino chips, and make change for customers.
- Issue receipts, refunds, credits, or change due to customers.
- Count money and audit money drawers.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
Server
IHOP
Kansas City, KS
08.2012 - 05.2014
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Carry food, silverware, or linen on trays or use carts to carry trays.
- Record amounts and types of special food items served to customers.
- Monitor food preparation or serving techniques to ensure that proper procedures are followed.
- Prepare food items, such as sandwiches, salads, soups, or beverages.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Stock service stations with items such as ice, napkins, or straws.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Load trays with accessories such as eating utensils, napkins, or condiments.
- Place food servings on plates or trays according to orders or instructions.
- Examine trays to ensure that they contain required items.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Total checks, present them to customers, and accept payment for services.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
- Issue receipts, refunds, credits, or change due to customers.
- Count money and audit money drawers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
Education
High School Diploma - undefined
North Kansas City High School
North Kansas City, MO06.2010
Skills
- Writing
- Reading
- English Language
- Social Perceptiveness
- Cleaning
- Active Listening
- Customer and Personal Service
- Strong work ethic
- Cash handling
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Customer service
- Menu memorization
- Food running
- High volume dining
Timeline
Server/ Bartender
HMSHost
03.2018 - Current
Server
IHOP
10.2017 - 03.2018
Server
Cracker Barrel Old Country Store
04.2017 - 10.2017
Server/ manager
IHOP
02.2016 - 04.2017
Server
On The Border Mexican Grill & Cantina
05.2014 - 01.2016
Server
IHOP
08.2012 - 05.2014
High School Diploma - undefined
North Kansas City High School
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