Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

KAYLA MARTINSON

Graham,WA

Summary

Dedicated Starbucks Supervisor with a strong background in leading teams to deliver exceptional customer service and operational excellence. Currently pursuing a Bachelor of Science in Health Information Management with a focus on healthcare administration. Seeking to transition into a Health Clerk role at North Star to apply my healthcare knowledge, attention to detail, and dedication to supporting student wellness and administrative efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Supervisor

Starbucks
07.2019 - Current
  • Managed and trained a team of baristas and shift supervisors to ensure the highest level of customer service, production, safety, and store operations
  • Led a quickly growing store to be consistently 1st & 2nd place in its district by company measured metrics
  • Managed inventory levels and minimized loss, following company systems and reports
  • Created a team environment that is positive and productive by utilizing employee appreciation and recognition programs
  • Analyzed and adjusted labor as needed to meet budgets
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Certified Coffee Master

Trainer

Taco Time
02.2018 - 07.2019
  • Cross-trained new and existing employees on restaurant POS systems, food preparations, and customer interactions
  • Assisted management with inventory control and back stock ordering
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Memorized over 100 food and drink recipes and their variations to prepare order with speed and accuracy
  • Greeted and informed customers of products, fostering positive store experiences
  • Maintained inventory and store visual presentation to meet customer needs.

Associate

Panera Bread
04.2016 - 11.2017
  • Assisted customers in ordering and POS systems
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Organized and maintained bakery aesthetics
  • Successfully resolved customer complaints
  • Assisted on training new associates on restaurant protocols and procedures
  • Prepared cook to order food and baked goods and maintained proficiency and accuracy at every station.

Education

Bachelor of Science - Healthcare Administration And Policy

Arizona State University
Tempe, AZ
06.2025

Skills

  • 8years of customer service experience
  • Interpersonal Skills
  • Strong leadership and communication skills
  • Detail-oriented
  • Staff Management
  • Business analysis
  • Proficient in multiple computer programs
  • Goal-driven

Certification

Washington State Department of Health Pharmacy Assistant License

References

  • Tiffany Merod- Previous Manager, tiffany.englehart@yahoo.com
  • Savannah Rawls- Previous Manager, savannahrawls@gmail.com

Timeline

Supervisor

Starbucks
07.2019 - Current

Trainer

Taco Time
02.2018 - 07.2019

Associate

Panera Bread
04.2016 - 11.2017

Bachelor of Science - Healthcare Administration And Policy

Arizona State University

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KAYLA MARTINSON