Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Kayla Mason

North Charleston,SC

Summary

Possessing strong analytical, communication, and teamwork skills, I consistently exhibit the ability to adapt quickly to new environments. Committed to contributing to team success and advancing my professional skills, I bring a positive attitude and a dedication to continual learning and growth. My versatile skills in project management, problem-solving, and collaboration make me a valuable asset. My fresh perspective and unwavering commitment to quality and success have been acknowledged, particularly in my adaptability and proactive approach to delivering effective solutions.

Overview

11
years of professional experience

Work History

Medical University Of South Carolina

Prior Authorization Specialist
2023.02 - Current (1 year & 7 months)

Job overview


  • Maintained up-to-date knowledge of changing healthcare regulations and insurance policies to ensure accurate processing of requests.
  • Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
  • Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
  • Conducted thorough reviews of medical documentation to ensure compliance with payer policies and patient care standards.
  • Coordinated with billing department to resolve discrepancies related to denied claims due to incomplete or incorrect prior authorizations.

Walgreens

Lead Pharmacy Technician
2020.06 - 2023.02 (2 years & 8 months)

Job overview

  • Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.

Banfield Pet Hospital

Veterinary Assistant/Shift Lead
2018.01 - 2020.06 (2 years & 5 months)

Job overview

  • Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
  • Maximized quality and productivity with thorough training and consistent monitoring of team performance
  • Maintained medical records, drug logs, and other legally required documentation for animals under care
  • Communicated effectively with clients by phone and text to provide status updates on animal care and pickups
  • Administered anesthesia to animals and monitored animals' responses to anesthetics for accurate dosage adjustments.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.

Santa Maria Valley Humane Society

Lead Animal Care Coordinator
2015.02 - 2017.12 (2 years & 10 months)

Job overview

  • Streamlined animal intake processes, ensuring efficient allocation of resources and timely medical evaluations.
  • Developed successful adoption events, increasing overall adoption rates and raising awareness of shelter animals in the community.
  • Managed inventory control systems, ensuring adequate supply of food, medications, and equipment for proper animal care.
  • Enhanced staff training programs by developing comprehensive guidelines for animal handling and care procedures.
  • Spearheaded volunteer recruitment efforts to increase support staff availability for daily animal care tasks.
  • Optimized record-keeping systems by digitizing essential information related to each resident animal''s history, facilitating easy access when needed during decision-making processes regarding their wellbeing.

Alorica- United Health Care

Customer Service Advocate
2014.02 - 2015.11 (1 year & 9 months)

Job overview

  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Howland High School Howland, OH

High School Diploma
05.2013

University Overview

Skills

  • HIPAA Compliance Knowledge
  • Community Engagement
  • Insurance procedures
  • Time Management
  • ICD-10 Coding Familiarity
  • Effective communication skills
  • Medical Terminology
  • Organized and Efficient
  • Data Entry
  • Volunteer Recruitment

Certification

  • CPR/AED
  • Fear Free Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Prior Authorization Specialist
Medical University Of South Carolina
2023.02 - Current (1 year & 7 months)
Lead Pharmacy Technician
Walgreens
2020.06 - 2023.02 (2 years & 8 months)
Veterinary Assistant/Shift Lead
Banfield Pet Hospital
2018.01 - 2020.06 (2 years & 5 months)
Lead Animal Care Coordinator
Santa Maria Valley Humane Society
2015.02 - 2017.12 (2 years & 10 months)
Customer Service Advocate
Alorica- United Health Care
2014.02 - 2015.11 (1 year & 9 months)
Howland High School
High School Diploma
  • CPR/AED
  • Fear Free Certified
Kayla Mason