KAYLA MASSENGALE
Summary
Diligent with solid foundation in providing compassionate care and support. Proven ability to assist with daily living activities and build meaningful relationships with clients. Demonstrated proficiency in both communication and problem-solving, ensuring well-being and comfort of those in care.
Safety professional with strong background in hazard assessment, risk management, and regulatory compliance. Known for fostering collaborative team environments and delivering consistent results. Adept at identifying potential safety issues and implementing effective solutions. Reliable in adapting to changing needs, ensuring workplace safety and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Serenity Residential Care Services LLC
02.2024 - Current
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Kept individuals safe by removing hazards and correcting problems.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Contributed to a positive atmosphere in the care facility by fostering strong relationships with both patients and colleagues.
- Facilitated recreational activities for patients to improve their mental well-being and social engagement levels.
- Conferred with supervisor to discuss patient condition and medical care.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Completed regular check-ins and progress report for each client.
- Guided patients to restroom to support bladder and bowel relief requirements.
Security Officer Supervisor
Phoenix Protective Corp
08.2020 - 03.2023
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Assisted in the development of security plans for special events, coordinating with multiple departments to ensure seamless execution.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Managed security staff rotation for position coverage on breaks.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to emergency situations to assess and deflect issues.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Performed security investigations and reported findings to client management.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
Night Crew Stocker
Winco Foods
04.2020 - 08.2020
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Answered customer questions and provided detailed product information.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
High School Diploma -
Bridge Academy Alt High School
Coeur d'Alene, ID06.2017
Skills
- Emotional support
- Housekeeping
- Transportation assistance
- AED certified
- First aid administration
- Incident reporting
- Behavioral management
- Documentation
- Compassionate communication
- Computer skills
- Multitasking and organization
- Client documentation
- Relationship building and management
- CPR and child CPR
Accomplishments
First Aid/ CPR /ADE Certified
NAR Certified
Certification
First Aid / CPR / AED
NAR
Languages
English
Timeline
Serenity Residential Care Services LLC
02.2024 - Current
Security Officer Supervisor
Phoenix Protective Corp
08.2020 - 03.2023
Night Crew Stocker
Winco Foods
04.2020 - 08.2020
First Aid / CPR / AED
NAR
High School Diploma -
Bridge Academy Alt High School
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