Kayla Massey
Bangor,ME
Summary
Looking to expand on different job opportunities and learn new things. Love working with people and getting to know them. Currently in Nursing school.
Was previously an outgoing waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
4
4
years of professional experience
Work History
Waitress
Masons Brewing Company
Brewer, ME
07.2021 - 06.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Hostess
Masons Brewing Company
Brewer, ME
04.2019 - 06.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Crew Member
Dunkin Donuts
Orrington, ME
06.2018 - 08.2018
- Throughout this job I had lots of interactions with costumers
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Along with that, I cleaned during my time on the job and even when I wasn't clocked in
- I also stocked shelves, took out the trash and washed floors and counter tops.
- Worked front counter, drive-thru and other areas.
Education
Nursing
University of Augusta in Ellsworth
Ellsworth, ME08.2021
Nursing
Lees McRea College
Banner Elk, NC08.2018
High School Diploma -
John Bapst Memorial High School
Bangor, ME06.2018
Skills
- Excellent communication
- Hardworker
- Time management skills
- Quick learner
- Outgoing
- Reliable
Timeline
Waitress
Masons Brewing Company
07.2021 - 06.2022
Hostess
Masons Brewing Company
04.2019 - 06.2022
Crew Member
Dunkin Donuts
06.2018 - 08.2018
Nursing
University of Augusta in Ellsworth
Nursing
Lees McRea College
High School Diploma -
John Bapst Memorial High School
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