KAYLA MATSUMOTO
LAS VEGAS
Summary
Professional with over 15 years of extensive expertise in administrative roles within the hospitality sector, specializing in meeting and event planning. Demonstrates strong skills in customer service and collaborative coordination.
Overview
15
15
years of professional experience
Work History
CONVENTION SERVICES & CATERING COORDINATOR
Four Seasons Las Vegas
Las Vegas
07.2024 - Current
- Assisted customers with food selection, inquiries and order customization requests.
- Processed invoices for payment after completion of each event.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Coordinated with vendors to ensure timely delivery of food, beverages, and other supplies.
- Resolved any customer complaints in a professional manner.
- Promoted safe working conditions by monitoring safety procedures and equipment.
CONVENTION SERVICES COORDINATOR
The Mirage Hotel & Casino
05.2017 - 07.2024
- Collaborate with departments and vendors, ensuring events run smoothly and meet objectives.
- Compile and manage group data, facilitating efficient communication and planning.
- Fostered strong relationships with vendors and internal teams, ensuring seamless communication for successful event execution.
- Coordinated logistics for diverse conventions, leading to substantial improvements in attendee satisfaction and event efficiency.
- Organized and analyzed group information in internal resumes, streamlining processes and enhancing data accuracy for event planning.
- Maintained meticulous records of reservations and transportation, ensuring adherence to corporate guidelines and enhancing service delivery.
- Partnered with internal teams and external vendors to streamline event processes, fostering communication and enhancing overall event success.
- Compiled comprehensive internal resumes for events, maintaining accuracy in group details and significantly reducing planning errors.
- Provided assistance to Convention Services Managers, ensuring efficient task execution and promoting a positive team environment.
- Provided comprehensive support to Convention Services Managers, facilitating smooth operations and enhancing team efficiency in event planning.
- Streamlined booking processes using Opera and Delphi, leading to noticeable gains in reservation accuracy and client satisfaction.
- Coordinated logistics for multiple events, ensuring seamless execution and fostering strong relationships with vendors and clients.
- Delivered exceptional customer service, enhancing guest satisfaction and fostering a welcoming environment for all visitors.
- Managed check-in and check-out processes efficiently, reducing wait times and improving overall guest experience.
- Partnered with convention services managers to streamline group bookings, leading to improved coordination and guest service delivery.
- Followed local regulations for events and obtained necessary permits.
- Created detailed floor plans for each event space to maximize efficiency and utilization.
CONVENTION SERVICES ADMINISTRATIVE ASSISTANT
Aria Resort & Casino
05.2014 - 05.2016
- Collaborate with departments and vendors, ensuring events run smoothly and meet objectives.
- Compile and manage group data, facilitating efficient communication and planning.
- Provided comprehensive support to Convention Services Managers, facilitating smooth operations and enhancing team efficiency in event planning.
- Coordinated logistics for multiple events, ensuring seamless execution and fostering strong relationships with vendors and clients.
GUEST SERVICES REPRESENTATIVE
Aria Resort & Casino
12.2009 - 05.2014
- Processed payments for room charges, taxes, and other incidentals as required.
- Answered incoming calls from guests seeking reservations or general information.
- Handled customer complaints professionally and efficiently.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Provided assistance to guests throughout their stay.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Delivered exceptional customer service, enhancing guest satisfaction and fostering a welcoming environment for all visitors.
- Managed check-in and check-out processes efficiently, reducing wait times and improving overall guest experience.
Education
ASSOCIATE OF BUSINESS -
College of Southern Nevada
Las Vegas01.2012
High School Diploma -
Waiakea High School
Hilo, HI01.2008
Skills
- Event Planning
- Customer service
- Collaborative Coordination
- Logistics coordination
- Event coordination
- Team collaboration
- Problem-solving
Accomplishments
- Improved attendee satisfaction and event efficiency through effective logistics coordination.
- Streamlined booking processes leading to gains in reservation accuracy and client satisfaction.
- Enhanced guest experience by managing check-in and check-out processes efficiently.
Relocation
Hilo, HI
Timeline
CONVENTION SERVICES & CATERING COORDINATOR
Four Seasons Las Vegas
07.2024 - Current
CONVENTION SERVICES COORDINATOR
The Mirage Hotel & Casino
05.2017 - 07.2024
CONVENTION SERVICES ADMINISTRATIVE ASSISTANT
Aria Resort & Casino
05.2014 - 05.2016
GUEST SERVICES REPRESENTATIVE
Aria Resort & Casino
12.2009 - 05.2014
ASSOCIATE OF BUSINESS -
College of Southern Nevada
High School Diploma -
Waiakea High School
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