Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Matthews

Douglasville,GA

Summary

Dynamic professional with extensive experience in customer service and administrative roles, notably at TDC Premier Trucking LLC. Proven ability to enhance client satisfaction through attentive listening and effective scheduling. Skilled in maintaining confidentiality and managing records, ensuring operational efficiency while fostering positive relationships with clients and colleagues.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

West Side Pediatrics
09.2024 - 02.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

BDC Administrator

Kia Calavan
12.2023 - 05.2024
  • Enhanced interdepartmental collaboration by regularly updating team members on client feedback and concerns.
  • Increased lead conversion rates through diligent lead follow-up and tailored communication strategies.
  • Implemented quality assurance measures to monitor call quality consistently, leading to an improved customer experience.
  • Supported marketing initiatives with targeted email campaigns, driving higher engagement from potential customers.
  • Answered phones to communicate with customers, understand service needs or resolve issues.
  • Maximized CRM usage for better data management, tracking leads, and analyzing performance metrics.

Paralegal

Tiku & Associates Law Firm
06.2022 - 01.2023
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.

Public Care Assistant

Brickmont of Acworth
04.2022 - 06.2022
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Front Desk Receptionist

Franklin Dental
09.2021 - 02.2022
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.

Call Center Representative

Benevis
02.2021 - 09.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Human Resources Manager

TDC Premier Trucking LLC
07.2020 - 11.2020
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Administrative Assistant

TDC Premier Trucking LLC
05.2020 - 07.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

High School Diploma -

New Manchester High School
Douglasville, GA
05-2018

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Scheduling
  • Administrative skills

Timeline

Front Desk Receptionist

West Side Pediatrics
09.2024 - 02.2025

BDC Administrator

Kia Calavan
12.2023 - 05.2024

Paralegal

Tiku & Associates Law Firm
06.2022 - 01.2023

Public Care Assistant

Brickmont of Acworth
04.2022 - 06.2022

Front Desk Receptionist

Franklin Dental
09.2021 - 02.2022

Call Center Representative

Benevis
02.2021 - 09.2021

Human Resources Manager

TDC Premier Trucking LLC
07.2020 - 11.2020

Administrative Assistant

TDC Premier Trucking LLC
05.2020 - 07.2020

High School Diploma -

New Manchester High School

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Kayla Matthews