Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Maturin

New Iberia,Louisiana

Summary

Dynamic professional with over 8 years of experience in customer service, operations management, and event coordination, consistently driving exceptional results, and enhancing client satisfaction. Proven expertise in resolving complex issues, optimizing service delivery, and leading cross-functional teams to achieve strategic goals. Highly skilled in effective communication, critical thinking, and multitasking, fostering positive relationships with clients and colleagues alike. Committed to continuous improvement and leveraging diverse skill sets to create impactful solutions in fast-paced environments. Ready to contribute to a new role that values dedication, and innovative thinking.

Overview

9
9
years of professional experience

Work History

Premier Service Agent

AT&T Mobility Call Center
Lafayette, LA
09.2022 - 12.2024
  • Assisted residential customers in managing AT&T accounts, including service modifications and plan changes.
  • Diagnosed and resolved technical issues with AT&T services, such as internet connectivity and billing errors.
  • Answered inquiries regarding customer bills and resolved billing disputes effectively.
  • Identified opportunities for customers to optimize AT&T services and enhance overall experience.
  • Recommended new products or features to improve customer satisfaction.
  • Provided training and support on AT&T products, ensuring customers leveraged the full-service potential.
  • Recognized as #1 Sales Agent in Lafayette call center for four consecutive months starting November 2022.

Assistant General Manager

Comfort Inn Hotel
Broussard, LA
03.2020 - 09.2022
  • Oversaw daily operations, including front desk, housekeeping, food, beverage, and maintenance, ensuring compliance with brand standards.
  • Contributed to financial objectives through payroll management, purchasing oversight, and budget adherence.
  • Addressed guest concerns swiftly, enhancing satisfaction and fostering positive relationships.
  • Led staff training and motivation initiatives, evaluating performance and resolving employee issues.
  • Ensured strict adherence to safety regulations and operational procedures.
  • Maintained effective communication among guests, employees, and management to promote collaboration.
  • Executed additional responsibilities as assigned, improving overall hotel efficiency.

Event Coordinator

Mon Ami Event Hall
Jeanerette, LA
02.2016 - 03.2020
  • Planned and executed events with a focus on concept development, timelines, and budgets.
  • Engaged with clients to clarify needs and address all event-related inquiries.
  • Coordinated efforts across departments, including catering, audio-visual, and cleanup teams.
  • Secured services from vendors such as caterers, florists, and entertainers to meet requirements.
  • Supervised banquet staff during setup, service, and breakdown phases of events.
  • Oversaw event execution, ensuring adherence to plans for a seamless experience.
  • Evaluated event success through feedback collection and subsequent improvements.

Education

Associate of Arts - Business Administration

Southern New Hampshire University

GED -

SLCC
New Iberia, LA

Skills

  • Account management
  • Technical troubleshooting
  • Billing resolution
  • Customer training
  • Product recommendations
  • Sales techniques
  • Customer service
  • Communication skills
  • Vendor coordination
  • Conflict resolution
  • Team leadership
  • Budget management
  • Client relationship building
  • Organization and recordkeeping
  • Problem-solving
  • Call center experience
  • Emotional intelligence
  • Understanding customer needs
  • Strategic sales

Timeline

Premier Service Agent

AT&T Mobility Call Center
09.2022 - 12.2024

Assistant General Manager

Comfort Inn Hotel
03.2020 - 09.2022

Event Coordinator

Mon Ami Event Hall
02.2016 - 03.2020

Associate of Arts - Business Administration

Southern New Hampshire University

GED -

SLCC

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