Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

Kayla Maxwell

Dallas ,TX

Summary

Highly focused and detail-oriented customer service professional with 8+ years experience in pharmaceuticals, management, analytics, and problem solving. I have a passion for leading, learning, and supporting others. I am always looking for a new challenge that enables me to grow personally, as well as in business. I’m open to work and looking to transition into tech as an Account Manager, Project Manager and/or Project Coordinator.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Benefits Coordinator,CPhT

Asembia
01.2022 - Current
  • Coordinated with HMO's, medical professionals and private insurance companies to resolve issues and ensure quality services under 2 programs
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Trained 3 medical benefits specialists during a period of company expansion to ensure attention to detail and adherence to company policy

Consumer Medication Coordinator,CPhT

United Health Group
08.2017 - 01.2022
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Organized volunteer and community relations events
  • Provide basic office support including accounts payable and receivable, maintained weekly and monthly reports
  • Deepened and developed a large customer base and customer relationships through product knowledge, educating on insurance policies and billing process
  • Connect with vendors with regards to the availability of required items
  • Recognized for superior customer service
  • Responsible for training and mentoring
  • Initiated new patient files, received and filled prescriptions and provided product information for counseling
  • Communicated regularly with physicians, nurses, insurance companies and managed care
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Senior Certified Pharmacy Technician

Walgreens
03.2015 - 12.2021
  • Created and executed promotional pharmacy marketing strategies for Prescription Savings Club resulting in a 50% increase in sales. As a result, the pharmacy team ranked 2nd in the district for PSC sales in May 2020
  • Enhanced and maintained relationships with local colleges and universities to obtain pharmacy interns which contributed to the result of decreased labor cost and increased educational opportunities
  • Trained, scheduled, and coordinated the weekly work for 8-10 technical staff
  • Entered patient and insurance date with a peak of 125 entries daily achieving an accuracy rate of 98% with a high attention to detail
  • Monitored inventory and completed replenishment orders and surplus merchandise often saving the company $500-$6,000 per return
  • Designed and implemented training materials for new team members and interns
  • Traveled to satelite stores within Arkansas and Kansas counties to train staff on computer medical database
  • Coordinated verification and filling of more than 800 daily prescriptions in high-volume retail pharmacy environment.
  • Proactively resolved 3rd party billing issues to increase customer satisfaction which contributed to growth in customer retention

Certified Pharmacy Technician III

Baptist Medical Center
11.2016 - 08.2020
  • Created a weekly schedule for 8-10 pharmacy technicians to ensure all shifts are covered
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Maintained and updated drug inventory levels by ordering necessary medications and supplies, restocked automated medication dispensing equipment throughout the 7 floors of the hospital
  • Implemented organizational strategies to ensure efficiency of medical documentation, maintained proper drug storage procedures, registries and records for controlled drugs
  • Maintained accessibility of sensitive patient information and confidentiality of records
  • Properly filled and dispensed and average of 400 prescriptions a day

Education

Associate of Business Administration - Accounting And Business Management

Henderson State University
Arkadelphia, AR
05.2024

Skills

  • Expert in Microsoft Office
  • Customer/Client Retention
  • Extremely Organized
  • Excellent Communication
  • Leadership
  • Workflow Optimization
  • Staff Development
  • Team collaboration
  • Relationship building
  • Documentation and reporting

Certification

  • Certified Immunizer (12/2020- Current)
  • CPhT - Certified Pharmacy Technician (03/2016-04/2024
  • Certified Immunizer (12/2020- Current)
  • Licensed Pharmacy Technician - Arkansas (03/2015-03/2023)
  • Licensed Pharmacy Technician - Alabama (09/2021-09/2023)
  • Licensed Pharmacy Technician - Kansas (06/2020-06/2022)
  • Licensed Pharmacy Technician - Texas (06/2022-06/2024

Timeline

Medical Benefits Coordinator,CPhT

Asembia
01.2022 - Current

Consumer Medication Coordinator,CPhT

United Health Group
08.2017 - 01.2022

Certified Pharmacy Technician III

Baptist Medical Center
11.2016 - 08.2020

Senior Certified Pharmacy Technician

Walgreens
03.2015 - 12.2021

Associate of Business Administration - Accounting And Business Management

Henderson State University

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Kayla Maxwell