Kayla Mccammon
Memphis ,TN
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service. Excelled in visual merchandising and product knowledge, enhancing customer satisfaction and driving sales. Demonstrated leadership in team collaboration and problem-solving, achieving notable improvements in operational efficiency. Skilled in POS systems and adept at fostering relationships, ensuring a positive shopping experience. Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Part Time Visual
Altar’d State
Germantown, TN
03.2023 - Current
- Updated signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
Lead Server
Simon’s
Bolivar, TN
02.2020 - 04.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Program Director
Warrior Center
Bolivar, TN
05.2020 - 07.2021
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Monitored program performance to identify areas for improvement.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Lead Cashier
Speedway Gas Station
Bellville, OH
10.2010 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
Education
N/A - Psychology
The Ohio State University
Columbus, OHDipolma -
Lexington
Lexington, OH05.2006
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock Rotation
- Pricing and shelf labeling
- Retail knowledge
- Active listener
- Merchandise planning
- Visual Merchandising
- Store maintenance
- Pricing and Signage Updates
- Sales Techniques
- Retail sales professional
- Window displays
- Markdown procedures
- Space Planning
- POS systems knowledge
- Brand presentations
- In-store support
- Fixture placement
- Merchandising trends
- POS
- Product recovery
- Visual display installations
- Floor set design
- Time Management
- Multitasking
- Customer Service
- Product Knowledge
- Adaptability and Flexibility
- Organizational Skills
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Critical Thinking
- Laptop and Mobile Device Use
- Multitasking Abilities
- Decision-Making
- Relationship Building
- Quality Assurance
- Task Prioritization
- New Display Creation
- Active Listening
- Staff Training
- Excellent Communication
- Interpersonal Communication
- Work Documentation
- Analytical Thinking
- Project Coordination
- Interior and exterior displays
- Event Coordination
- Workflow Coordination
- Seasonal Decor
- Written Communication
- Interior and Window Display Maintenance
- Individualized Instruction
- Problem-solving abilities
- Reliability
- Creative Thinking
- Effective Communication
- Active Learning
- Team building
- Work Planning and Prioritization
- Stress Tolerance
- Self Motivation
- Goal Setting
- Time management abilities
- Adaptability
- Performance Organization
Accomplishments
- Became employee of the month while employed at Speedway
- Trained several new employees and helped to achieve our goals each quarter.
- Managed servers to ensure smooth dining operations on a daily basis.
- Enforced server uniform and attendance policies.
- Led training sessions for new servers
- Increased table turnovers by making sure tables were cleared and cleaned efficiently resulting in being able to serve more guest.
- I was given a BOD segment at Altar’d State and met 100% of my goal
- During my time as a brand representative before I became visual I met a number of my sales goals.
- Lead store meetings on how to increase customer experience and what we can do to improve our sales
- Met 100% of my goals for new customers who became rewards members.
- Helped to instruct other servers on the importance of up selling
Timeline
Part Time Visual
Altar’d State
03.2023 - Current
Program Director
Warrior Center
05.2020 - 07.2021
Lead Server
Simon’s
02.2020 - 04.2023
Lead Cashier
Speedway Gas Station
10.2010 - 07.2014
N/A - Psychology
The Ohio State University
Dipolma -
Lexington