Kayla McCants
Ocala
Summary
Diligent Advanced Medical Support Assistant with strong background in managing complex registration processes and maintaining accurate records. Proven ability to streamline procedures and enhance customer satisfaction. Demonstrated expertise in database management and effective communication. Over 14 years of experience in the healthcare field from hands-on clinical care to office duties. Proficient skills in customer service along with the willingness to learn new skills to improve the productivity of the work flow. Providing assistance in multiple areas such as during registration, scheduling, locating the proper department, or just making sure patients are being heard and seen during their time of need. It is with great pleasure that I hope to hear from you soon regardless of your final decision of my application.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registration Specialist
UF Health Ocala Neighborhood Hospital
06.2024 - Current
- Assisted in processing patient registrations and maintaining accurate records.
- Supported verification of insurance information to ensure eligibility compliance.
- Coordinated appointment scheduling, enhancing overall patient flow efficiency.
- Managed incoming inquiries, providing clear information about registration processes.
- Updated and maintained electronic health record systems for data accuracy.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Chiropractic Office Assistant/Licensed Massage Therapist
Chiropractic USA
02.2020 - 12.2023
- Assisted patients with scheduling appointments and managing their records.
- Coordinated office communications, ensuring timely responses to patient inquiries.
- Supported patient intake process by verifying insurance information and collecting necessary documentation.
- Managed office supplies inventory, ordering materials as needed to maintain operational efficiency.
- Maintained cleanliness and organization of treatment rooms, contributing to a welcoming environment.
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or card payments.
Massage Therapist
Chiropractic USA
04.2014 - 02.2019
- Provided therapeutic massage services tailored to individual client needs, enhancing relaxation and well-being.
- Developed personalized treatment plans based on client assessments and feedback, improving overall satisfaction.
- Utilized a variety of techniques, including Swedish and deep tissue massage, to address specific muscle tension issues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations for optimal client comfort.
Education
Associate of Arts - Liberal Arts
College of Central Florida
Ocala, FL12-2009
No Degree - Office 365 MOS Certification in Word Associate
Adult Learning Department
Washington, DC08-2025
No Degree - IT Courses
My Computer Career
Raleigh, NC12-2021
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Problem-solving
- Healthcare experience
- Client relationships
- Payment processing
- Experience with Epic, Microsoft Office,
Certification
- Office 365 MOS Certification - Word Associate - Aug 2025
- Massage Therapy License - 2013
- CompTIA A+ Certification - 2021
Timeline
Registration Specialist
UF Health Ocala Neighborhood Hospital
06.2024 - Current
Chiropractic Office Assistant/Licensed Massage Therapist
Chiropractic USA
02.2020 - 12.2023
Massage Therapist
Chiropractic USA
04.2014 - 02.2019
Associate of Arts - Liberal Arts
College of Central Florida
No Degree - Office 365 MOS Certification in Word Associate
Adult Learning Department
No Degree - IT Courses
My Computer Career
Section name
- Kayla McCants
- Scheduling Specialist
- Ocala, FL | (404) 579-7529 | Kaystouch11@outlook.com
- Dear Recruiting Manger
- Kind regards
- Registration Specialist