Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kayla McClure

Ocala,FL

Summary

At Publix, as a Lead Cake Decorator, I elevated customer satisfaction through creative custom designs and exceptional service, fostering strong client relationships. Leveraging strong leadership and creative design abilities, I improved team productivity and quality, mentored junior staff, and excelled in time management, ensuring timely project completion and inventory control.

Overview

7
7
years of professional experience

Work History

Lead Cake Decorator

Publix
04.2017 - Current
  • Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
  • Developed strong relationships with clients through excellent communication and attention to detail.
  • Collaborated with team members to develop new techniques and decoration styles, improving overall quality.
  • Optimized productivity by efficiently allocating tasks among team members based on individual strengths and workload capacity.
  • Consistently met tight deadlines for special orders, ensuring customer satisfaction and repeat business.
  • Mentored junior decorators, fostering a positive work environment and promoting professional growth.
  • Managed inventory of decorating supplies, ensuring timely replenishment and minimizing downtime.
  • Maintained high standards of cleanliness in the workspace, adhering to food safety regulations.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.

Education

Dunnellon High School
Dunnellon, FL
05.2019

Skills

  • Strong Leadership Qualities
  • Professional Food Safety
  • Creative Design Abilities
  • Continuous Skill Improvement
  • Quality Control
  • Production-driven
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Reliable and Responsible
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Inventory Maintenance

Additional Information

I was in DHS band for 7 years. I was given the title of Band Captain which consists of Organization of music, inventory of instruments and uniforms, and taking leadership of other students, making sure they learn proper music techniques and discipline.

I also worked as a Cashier with Publix for 2 years before I became a Cake Decorator giving me skills with handling money, customer service, and time management.

Timeline

Lead Cake Decorator

Publix
04.2017 - Current

Dunnellon High School

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