Kayla McDade
Chesapeake,VA
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Reliable Dental Assistant with three years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with four-hand procedures, setting up exam rooms, taking dental radiographs, iTero knowledge and preparing materials for impressions or restorations. Team-focused with commitment to providing exceptional care to all patients.
Overview
3
3
years of professional experience
Work History
Certified Dental Assistant and Dental Front Desk
Gentle Dental Center - Dentist
08.2023 - Current
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Managed patient emergencies calmly and efficiently, coordinating with dental team members to provide appropriate care.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled and confirmed patient appointments, answering phone calls, sending correspondence emails out to other offices, and treatment plan patients upcoming appointments with pre - estimates.
- Monitored patient comfort and safety during dental procedures.
Certified Dental Assistant
Mark Artzer DDS
01.2023 - 07.2023
- Scheduled and confirmed patient appointments.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Managed patient emergencies calmly and efficiently, coordinating with dental team members to provide appropriate care.
- Assisted dentist by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, crowns and impressions.
Dental Insurance Coordinator (Temp)
Williamsburg Periodontics
08.2022 - 11.2022
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Filed and tracked insurance claims and communicated claims status to patients.
- Collaborated with customers to resolve disputes.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Certified Dental Assistant and Front Desk
Williamsburg Smiles- Dr. Devin McClintock
01.2022 - 09.2022
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Utilized advanced dental equipment such as iTero, Planmecca, 3D Printer proficiently, and digital radiographs to support comprehensive patient assessments.
- Helped dentist restore teeth by applying permanent same day crowns.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Verified patient insurance eligibility and benefits.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Increased patient retention by developing strong relationships and providing personalized care.
Certified Dental Assistant
Drs. Boxx, Blaney, Lachine & Wendell
03.2021 - 01.2022
- Explained treatment procedures and instructed patients on home care guidelines.
- Designed dental report card to explain patient dental health status and treatment plans.
- Monitored patient comfort and safety during dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
Education
Associate of Applied Science - Health Sciences
Tidewater Community College
Chesapeake, VA (Online)08.2024
No Degree - CPR
American Red Cross
03.2023
No Degree - Certification of Dental Assistant
Today's Dental Assistant School
Williamsburg, VA03.2021
No Degree -
Certified Dental Radiology
VCU 12.2020
High School Diploma -
Liberty University Online Academy
Lynchburg, VA (Online)04.2020
Skills
- Patient Flow Management
- Emergency Dental Care
- Equipment Sterilization
- Patient Care Coordination
- Appointment scheduling proficiency
- Restorative Dentistry
- Infection control proficiency
- Patient Education
- Treatment Planning
- Dental Materials Knowledge
- Taking Medical and Dental Histories
- Sanitation protocols
Timeline
Certified Dental Assistant and Dental Front Desk
Gentle Dental Center - Dentist
08.2023 - Current
Certified Dental Assistant
Mark Artzer DDS
01.2023 - 07.2023
Dental Insurance Coordinator (Temp)
Williamsburg Periodontics
08.2022 - 11.2022
Certified Dental Assistant and Front Desk
Williamsburg Smiles- Dr. Devin McClintock
01.2022 - 09.2022
Certified Dental Assistant
Drs. Boxx, Blaney, Lachine & Wendell
03.2021 - 01.2022
Associate of Applied Science - Health Sciences
Tidewater Community College
No Degree - CPR
American Red Cross
No Degree - Certification of Dental Assistant
Today's Dental Assistant School
No Degree -
Certified Dental Radiology
High School Diploma -
Liberty University Online Academy
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