Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla McDonald

Summary

Hardworking customer service professional accustomed to fast-paced environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Great organization skills. Driven to learn new skills that will increase productivity with daily tasks.

Overview

13
13
years of professional experience

Work History

Team Leader

Sheetz
01.2023 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Customer Service Representative

Jerry's Artarama NC, INC
05.2016 - 12.2022
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Work with schools all over United States and assisted in setting up accounts to place Purchase Orders
  • Contacted and worked with Manufacturers and other Vendors to process Drop Ship orders
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Created spreadsheets and files to organize customer accounts and Drop Ship Order records

Assistant Manager

AutoBell Carwash
08.2010 - 04.2015
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Maintained positive work ethic and commitment to providing excellent service to improve operations and customer service satisfaction
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Evaluated employee performance and developed improvement plans
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.

Education

High School Diploma -

Southern Nash Senior High
Bailey, NC
06.2010

Skills

  • Data Entry and Maintenance
  • Problem- solving abilities
  • Call center experience/ Email/ Live Chat
  • Courteous Demeanor
  • Adaptive team player
  • Organizational Strengths
  • Overseeing Daily Activities
  • Quality Control
  • Active listening
  • Recordkeeping strengths
  • Account Management
  • Money handling abilities/ Credit card payment processing

Timeline

Team Leader

Sheetz
01.2023 - Current

Customer Service Representative

Jerry's Artarama NC, INC
05.2016 - 12.2022

Assistant Manager

AutoBell Carwash
08.2010 - 04.2015

High School Diploma -

Southern Nash Senior High
Kayla McDonald