Kayla McDonald
Elm City,NC
Summary
CNC lead operator with strong expertise in troubleshooting and quality assurance. Demonstrated success in maintaining high production standards and ensuring a safe work environment. Skilled in training new operators to enhance team performance and productivity. Excellent organizational and time management abilities drive maximum efficiency.
Overview
16
16
years of professional experience
Work History
CNC Lead Operator
Linamar
Wilson, NC
10.2023 - Current
- Operated CNC machines to produce precision components for automotive applications.
- Troubleshot mechanical or electrical issues with CNC machines to minimize downtime.
- Monitored production processes, ensuring strict adherence to safety and quality standards.
- Maintained detailed records of production activities and machine performance to support quality assurance.
- Trained new operators on effective machine setup and maintenance procedures.
- Updated tools and fixtures to maintain production efficiency.
- Leveraged micrometers, verniers and gages to accurately inspect parts.
- Maintained a safe working environment by adhering to safety protocols and regulations.
Senior Customer Service Representative
Jerrys Artarama
Raleigh, North Carolina
05.2016 - 10.2022
- Trained new staff on best practices for customer service and product offerings.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Educated customers about products, pricing and policies to address and resolve issues.
- Assisted customers in product selection to enhance their creative projects.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Processed customer account changes with proprietary software.
- Coordinated with suppliers regarding delivery dates, product availability.
Shift Supervisor
Auto Bell Car Wash
Raleigh, North Carolina
07.2010 - 11.2013
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained team members on proper car wash techniques and safety protocols.
- Coordinated shift schedules to maintain adequate staffing levels during peak hours.
- Resolved customer inquiries and complaints promptly for improved satisfaction.
- Enforced company policies and procedures to uphold operational standards consistently.
Education
High School Diploma -
Southern Nash Sr High
Bailey, NC06-2010
Skills
- CNC machining
- Quality assurance
- Troubleshooting techniques
- Equipment maintenance
- Employee training
- Effective communication
Timeline
CNC Lead Operator
Linamar
10.2023 - Current
Senior Customer Service Representative
Jerrys Artarama
05.2016 - 10.2022
Shift Supervisor
Auto Bell Car Wash
07.2010 - 11.2013
High School Diploma -
Southern Nash Sr High