Kayla McDonnell
Glendive,MT
Summary
Proven Insurance Agent at Hagenston Agency, adept in client retention and policy renewals, enhanced customer satisfaction through exceptional service and leads prospecting. Skilled in account management with a Property & Casualty MT & ND License, I significantly increased sales, demonstrating strong customer service and analytical abilities.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Hagenston Agency
08.2018 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls promptly to resolve issues and answer questions. As well as prioritizing time management.
- Generated leads through cold-calling, networking and other outreach methods.
- Cross-sold insurance products to existing clients to reach sales targets.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Conducted annual reviews of existing policies to update information.
Waitress
Madhatters
05.2017 - 08.2018
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within a fast-paced environment.
Waitress, Host & Bartender
The Gem Steakhouse & Saloon
09.2014 - 05.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely seating & table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within a fast-paced environment.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully creating customer satisfaction.
- Increased sales significantly by upselling higher-end products to customers.
- Proved great strength & agility in delivering room service orders.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Rental Technician
Terry Peak
11.2014 - 03.2017
- Greeted customers at rental counter and initiated communication to determine service needs.
- Reviewed incoming paperwork for completeness and accuracy, maintaining organized and accessible rental records.
- Located rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
- Evaluated customer satisfaction with products and services upon return of rental, taking action to remedy complaints when necessary.
- Worked each winter from November to March 2014-2017.
Casino Attendant
Black Gold Casino
05.2014 - 08.2016
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Paid winnings.
- Secured casino funds not in use after balancing cash drawer.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Worked summers when home from college May-August, 2014-2016.
Education
No Degree - General Studies
Black Hills State University
1200 University St., Spearfish, SD05.2018
High School Diploma -
Dawson County High School
900 N. Merrill Ave., Glendive, MT 5933005.2013
Skills
- Customer Service
- Leads Prospecting
- Policy Renewals
- Account Management
- Client Retention
- Quotes and sales
- Property & Casualty MT & ND License
Timeline
Insurance Agent
Hagenston Agency
08.2018 - Current
Waitress
Madhatters
05.2017 - 08.2018
Rental Technician
Terry Peak
11.2014 - 03.2017
Waitress, Host & Bartender
The Gem Steakhouse & Saloon
09.2014 - 05.2017
Casino Attendant
Black Gold Casino
05.2014 - 08.2016
No Degree - General Studies
Black Hills State University
High School Diploma -
Dawson County High School
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