KAYLA MCGINTY
Conroe
Summary
Experienced in handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction, and fostering loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Holiday Barista
Barnes & Noble
Conroe, TX
11.2025 - 01.2026
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Delivered exceptional customer service by engaging with patrons and fulfilling special requests.
- Managed inventory levels of coffee beans, syrups, and other supplies to ensure optimal stock availability.
- Implemented cleanliness standards by maintaining sanitation protocols for workstations and equipment.
- Collaborated with team members to streamline order processing during peak hours for improved efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Wrestling and Jiu Jitsu Assistant Coach
Majestic Youth Sports Center
Willis, TX
09.2024 - 08.2025
- Coached students aged 6–16 in wrestling and jiu-jitsu techniques.
- Assisted the head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic, both on and off the mat.
- Collaborated with parents and guardians, addressing concerns, and ensuring supportive environments for athletes.
- Developed a strong relationship with players to assist in reaching goals, building trust, and rapport.
Hostess
Cracker Barrel Restaurant
Conroe, TX
03.2024 - 09.2024
- Managed guest seating arrangements to optimize workflow and enhance the dining experience.
- Trained new staff on customer service protocols and operational procedures.
- Addressed guest inquiries and concerns promptly, maintaining high satisfaction levels.
- Oversaw the reservation management system to streamline guest bookings and minimize wait times.
Varsity Wrestling Manager
CISD (Conroe High School)
Conroe, TX
08.2022 - 05.2024
- Managed team logistics, including travel arrangements and scheduling, for efficient competition attendance.
- Managed communication between parents, athletes, and school administration regarding events and policies.
- Implemented data-driven analysis of match results to identify areas for improvement and inform coaching decisions.
- Built strong relationships with athletes to foster trust and open communication, improving teamwork dynamics.
Coaching Assistant
JitPit Academy
Parker, CO
02.2017 - 03.2020
- Promoted good sportsmanship with competing teams on and off the mats.
- Mentored younger, less experienced athletes by providing guidance, encouragement, and advice for navigating challenges inherent in competitive sports.
- Promoted stretching, mobility work, and proper form to help athletes safely build technique and strength.
- Maintained a safe and organized practice environment, ensuring all equipment was properly cleaned, set up, and stored.
Education
Associate of Science - Business
Blinn College
Bryan, TX05.2026
High School Diploma - undefined
Conroe High School
Conroe05.2024
Skills
- Skill development
- Personal discipline
- Team motivation
- Program planning
- Safety awareness
- Equipment management
- Performance improvements
- Logistics coordination
- Time management
- Friendly and outgoing
- Attention to detail
- Cash handling
Accomplishments
- Academic Letters: 2022-2023, 2023-2024
- Awarded for maintaining high academic performance (GPA 3.5+)
- Wrestling Management Letters: 2022-2023, 2023-2024
- Recognized for leadership, commitment, and contributions to the wrestling team
Certification
Safe Serve Certification
Timeline
Holiday Barista
Barnes & Noble
11.2025 - 01.2026
Wrestling and Jiu Jitsu Assistant Coach
Majestic Youth Sports Center
09.2024 - 08.2025
Hostess
Cracker Barrel Restaurant
03.2024 - 09.2024
Varsity Wrestling Manager
CISD (Conroe High School)
08.2022 - 05.2024
Coaching Assistant
JitPit Academy
02.2017 - 03.2020
High School Diploma - undefined
Conroe High School
Associate of Science - Business
Blinn College