Kayla McGraw
Fresno,TX
Summary
Diligent Customer Service Representative with proven technical abilities, consultation skills, and attention to detail. Easily understands customers' concerns and fields wide range of inquiries with excellent resolution record. Maintains detailed, accurate documentation of all activities. Reliable and punctual worker successfully handles fast-paced work. Proven willingness to take on any task to support team and help business succeed.
Overview
7
7
years of professional experience
Work History
Security Officer
Metro One Loss Prevention Services Group
04.2023 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
Hospital Security Officer
PalAmerican
01.2021 - 03.2023
- Kept security and facility managers updated on security activities and incidents with thorough daily reports
- Detected contraband items with thorough examinations of bags, boxes, and personnel
- Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Daycare Teacher
Star Kids Preschool
10.2019 - 07.2020
- Encouraged self-esteem, independence, and respect through positive role-modeling
- Coordinated interactive activities to meet children's physical, emotional, intellectual, and social needs
- Maintained student records in accordance with state, federal, and company guidelines
- Built social, emotional, and behavioral skills in children through modeling and positive reinforcement
- Helped children explore latest ideas and concepts through hands-on learning.
Daycare Teacher
Crayola Learning Center
09.2018 - 05.2019
- Maintained welcoming and nurturing spaces with well-organized classroom stations and materials
- Developed emergency response plans and posted all necessary safety and evacuation information
- Educated children on important basic skills such as colors, shapes, and numbers
- Helped children explore innovative ideas and concepts through hands-on learning.
Cashier
Walmart
11.2016 - 01.2018
- Maintained clean, organized, and well-stocked checkout areas
- Provided information to customers on products or services
- Worked with customer service leaders and managers to meet customer needs
- Fixed checkout merchandise displays with continuous resets during down periods
- Kept customers happy by quickly processing payments and bagging purchases.
Education
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06.2018
Skills
- Emergency response
- Task prioritization
- Time management
- Multitasking
- Critical thinking
- Customer service
- Problem resolution
- De-Escalation Techniques
Timeline
Security Officer
Metro One Loss Prevention Services Group
04.2023 - 04.2024
Hospital Security Officer
PalAmerican
01.2021 - 03.2023
Daycare Teacher
Star Kids Preschool
10.2019 - 07.2020
Daycare Teacher
Crayola Learning Center
09.2018 - 05.2019
Cashier
Walmart
11.2016 - 01.2018
High School Diploma -
Thurgood Marshall High School