Kayla McGrew
Vidalia,LA
Summary
Dynamic professional with extensive experience in enhancing customer satisfaction and streamlining operations at Loss Prevention Services, LLC. Expertise in data entry and telemarketing, coupled with exceptional communication skills, has facilitated efficient resolution of customer inquiries. Proven leadership in shift management led to significant improvements in team productivity and service delivery. Committed to further advancing operational excellence and customer engagement strategies. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Loss Prevention Services, LLC
Natchez, USA
11.2022 - 08.2023
- Performed data entry for customer information.
- Assisted customers with a warm, professional attitude.
- Provided policy and service information.
- Answered general questions.
- Answered calls from customers and clients.
- Resolved customer information and complaints.
- Managed client records.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Shift Leader
Murphy USA
Natchez, USA
06.2022 - 10.2022
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Collaborated with management to set performance goals and evaluate progress.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Facilitated training sessions for new employees on company policies and procedures.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Identified needs of customers promptly and efficiently.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Resolved customer complaints promptly and professionally.
- Utilized POS systems efficiently for order processing and inventory management.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
Cashier
ExxonMobil
Natchez, USA
06.2019 - 12.2019
- Checked personal identifications during alcohol and tobacco sales.
- Ensured compliance with all safety regulations within the store environment.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers promptly and responded to questions.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Verified customer age requirement for alcohol or tobacco purchases.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Crew Member
McDonald's
Natchez, USA
01.2018 - 05.2018
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Took orders from patrons and input selections into store computer system.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Directed patrons to restrooms and other amenities within facility.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Adhered to health department regulations regarding food handling procedures.
- Informed customers about daily specials in an engaging manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Maintained safe food handling practices to prevent germ spread.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Organized and restocked supplies to support operations and team productivity.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Resolved customer complaints in a professional manner.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Waitress
Applebee's
Natchez, USA
08.2016 - 12.2016
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Bussed tables as needed during peak hours.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Call Telemarketer
Ruffalo Noel Levitz
Cedar Rapids, USA
03.2016 - 05.2016
- Updated customer information in the database accurately.
- Collaborated with new customers to give details about company offerings.
- Recorded accurate notes about each conversation into company database for future reference.
- Handled inbound telephone calls from interested customers.
- Conducted surveys with current customers regarding their satisfaction levels with products or services.
- Provided product information, answered questions, and offered solutions to customer inquiries.
Waitress
Lone Star Steakhouse
Cedar Rapids, USA
03.2015 - 01.2016
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Took orders for food and drinks and delivered them to guests.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Communicated daily specials to customers.
- Checked back with customers throughout meal service to ensure satisfaction.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School -
K12 Online School
Natchez, MS05.2014
Skills
- Telemarketing
- Cashiering
- Upselling
- Food service
- Sales
- Customer service
- Cleaning Experience
- Retail sales
- Communication Skills
- Cash handling
- Guest Services
- Management
- Shift Management
- POS
- Food safety
- Microsoft Word
- Host/Hostess
- Computer literacy
- Typing
- De-escalation techniques
- Store maintenance
- Account updating
- Multitasking and organization
- Technical troubleshooting
- Call center procedures
- Computer proficiency
- Professional telephone demeanor
- Data entry
Languages
English, Expert
Assessments
Retail customer service, Proficient, 10/01/22, Responding to customer situations in a retail setting
Timeline
Customer Service Representative
Loss Prevention Services, LLC
11.2022 - 08.2023
Shift Leader
Murphy USA
06.2022 - 10.2022
Cashier
ExxonMobil
06.2019 - 12.2019
Crew Member
McDonald's
01.2018 - 05.2018
Waitress
Applebee's
08.2016 - 12.2016
Call Telemarketer
Ruffalo Noel Levitz
03.2016 - 05.2016
Waitress
Lone Star Steakhouse
03.2015 - 01.2016
High School -
K12 Online School
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