Kayla McGuffey
Live Oak,TX
Summary
Successfully able to manage change and learn new processes. Excels in customer service, understanding how to put the customer first. Honest, friendly, energetic and dependable individual with an excellent attendance record. Works well in a team environment or individually. Proficient at setting and achieving goals, training new employees and monitoring performance. A knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Consistent team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintaining customer satisfaction and contributing to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Licensed Service Agent
Goosehead Insurance Agency
09.2022 - Current
- Proficiently managing diverse client interactions, adeptly handling scenarios ranging from calm queries to complex escalations
- Responsibilities encompass updating client information and modifying existing Property and Casualty Personal lines within Auto, Home, and Umbrella policies
- Effectively interpreting and articulating insurance coverages to clients, ensuring comprehensive understanding
- Successfully managing billing updates and addressing underwriting issues, significantly contributing to client retention
- Demonstrating expertise in navigating an extensive network of over 180 A-rated carrier systems
- Consistently meeting and exceeding key performance indicator metrics, showcasing a strong ability to comprehend and achieve set goals
- A valuable contributor to the world's leading service team, delivering top-notch support and solutions to clients.
Shift Supervisor
Starbucks
09.2018 - 08.2022
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines
- Completed opening and closing duties to facilitate business operations
- Created and improved daily operational plans including production schedules and optimizing task flows
- Collaborated with team members to improve performance and implement training updates
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready
- Resolved customer complaints and reported issues to senior management
- Assisted upper management with daily operations to meet standards of service and quality.
- Delivered successful training during tenure, educating on successful work processes and productivity strategies.
Homemaker
N/A
11.2008 - 09.2018
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Fostered culture of spiritual growth and accountability within small group settings, encouraging members to participate in Bible studies and prayer gatherings regularly.
- Facilitated strategic planning sessions with church leadership teams to establish long-term goals and objectives aligned with the organization's mission statement.
- Elevated the church''s online presence, leveraging social media platforms to share uplifting content, engage with followers, and promote upcoming events effectively.
- Managed church budget effectively, ensuring adequate allocation of funds to various ministries and programs.
- Volunteer at church with cleaning the facility weekly, directing kids church and organizing church events
- Volunteer at school fundraisers and on field trips
- Works as an homemaker caring for 3 Children.
Night Auditor
Holiday Inn Downtown Everett
08.2016 - 02.2017
- Posting charges to accounts, running night audit backup
- Process all payments, selling rooms, processing all guest check-ins and assigning rooms
- Worked in housekeeping as a laundry attendant, washing, drying folding and keeping machines running
- Performed in housekeeping, cleaning public and employee areas such as lobby, restrooms, pool and dining room
Home Support Specialist
Department of Social and Health Services
11.2007 - 11.2008
- Obtain assorted documents for children in state care
- Assist clients in bill payment, creation of a daily schedule, organization and house cleaning
- Monitor & input a detailed report of each visit into the state's database
- Facilitate transition staffing for children aging out of care
- Transport clients to various appointments
- Schedule drug testing and ensure clients are following prescribed parenting plans
- Support Social Workers with filing, phone calls, and special events.
Education
Bachelor of Arts in Organizational Leadership -
Arizona State University
Tempe, AZ05.2022
Skills
- Client Satisfaction
- Property and Casualty Insurance Expert
- Client Account Management
- Licensed Insurance Agent
- Ability to maintain metrics
- Organizational Leadership
- Documentation And Reporting
- Complaint resolution
- Proficient Salesforce Navigation
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Licensed Service Agent
Goosehead Insurance Agency
09.2022 - Current
Shift Supervisor
Starbucks
09.2018 - 08.2022
Night Auditor
Holiday Inn Downtown Everett
08.2016 - 02.2017
Homemaker
N/A
11.2008 - 09.2018
Home Support Specialist
Department of Social and Health Services
11.2007 - 11.2008
Bachelor of Arts in Organizational Leadership -
Arizona State University