Kayla McGuire
Christiansburg,VA
Summary
Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. A dedicated professional with a diverse background in social work, serving, bartending, and management. Seeking a full-time position that offers professional challenges and utilizes interpersonal skills, excellent time management, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Social Worker
Ward Transitional Services
10.2022 - Current
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
Social Media Manager
Self Employed Services
01.2022 - Current
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
Bartender/ Server
Outback Steakhouse
01.2020 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
Hospitality Management
Mt. McKinley Princess Lodge
05.2018 - 09.2019
- Increased customer service ratings significantly through personable service.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
Server
Avellino's Italian
03.2015 - 03.2018
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Bachelor of Science - Psychology
Radford University
Radford, VA05.2022
Skills
- Data Collection
- Referrals and Networking
- Attention to Detail
- Analytical Thinking
- Self Starter
- Customer Support
- Administrative Assistance
- Sales Expertise
- Time Management
- Social Media Management
- Case management
- Data collection and management
Timeline
Social Worker
Ward Transitional Services
10.2022 - Current
Social Media Manager
Self Employed Services
01.2022 - Current
Bartender/ Server
Outback Steakhouse
01.2020 - 01.2022
Hospitality Management
Mt. McKinley Princess Lodge
05.2018 - 09.2019
Server
Avellino's Italian
03.2015 - 03.2018
Bachelor of Science - Psychology
Radford University
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