Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kayla Mckenzie

Yonkers,NY

Summary

Exceptional at project management and system administration Excellent reputation with customers as a competent, knowledgeable and helpful professional. Experience in working with multi cultural patients. Honest, reliable and trustworthy also productive. I’ve Meet clerical and operational requirements of Type unit with efficient paperwork coordination, records management and supply organization. Diplomatic and caring in addressing patient needs. Responsive and hardworking with team-oriented nature.

Overview

2
2
years of professional experience
2
2
Certification

Work History

Concierge

NFC Amenity
08.2022 - 02.2023
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Secretary

Community Builders Association
05.2021 - 09.2022
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Entered data into Software system and updated customer contacts with information to keep records current.

Education

Lincoln High School
06.2019

Skills

  • MS Word Outlook
  • Excel Medical
  • Current Medical Assistant Certification
  • Coordinating Forms
  • Adaptable and Flexible
  • Multi-Line Phone Systems
  • Unit Loading
  • Documentation Skills
  • Office Coordination
  • Teamwork and Collaboration
  • Admitting Management
  • Office Supplies and Inventory
  • Data Entry Software
  • Answer Telephones
  • Replenishing Inventory
  • Operational Requirements

Certification

  • CMAA - Certified Medical Administrative Assistant
  • BLS certification

References

Nfc amenities

Jadia peart

manager

914-539-9069

Scarsdale family practice

cevonne ross

former employee

917-499-1617

st.josph hospital

shaunce Gilbert

former employee

914-300-3422

Timeline

Concierge

NFC Amenity
08.2022 - 02.2023

Secretary

Community Builders Association
05.2021 - 09.2022

Lincoln High School
Kayla Mckenzie