Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kayla McKnight

Towson,MD

Summary

An open-minded leader who is willing to adapt to any challenge and mistake that crosses their path. Embracing differences and setting goals for success will enable them to exercise all their skills and incorporate their passions into what they're doing. Possesses well crafted communication and organization skills. Meanwhile, they apply knowledge of their psychological studies and experiences to their interactions on a daily basis to enhance the trust they can hold for their peers and mentors.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Swim Instructor/Pool Lifeguard

The Y of Central Maryland
10.2024 - Current
  • Prepared equipment before each class and stored items promptly after classes.
  • Adapted teaching techniques to different learning styles.
  • Surveyed and Regulated activity in pool and around pool.
  • Applied first aid skills and was trained thoroughly in lifeguard policies and rescues.

Student Ambassador

Towson University Admissions Office
08.2024 - Current
  • Toured incoming or interested transfer students and/or highschoolers and their families.
  • Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
  • Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
  • Fostered culture of learning and curiosity among tour guides and guests alike, contributing to memorable and educational experience.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.

First Year Experience Mentor

Towson University New Student and Family Programs
08.2024 - 09.2024
  • Welcomed incoming Freshman to University community.
  • Answered any and all questions while touring them around the campus and cultivating new perspectives about their education to come.
  • Establishing myself as a source of, not just mentorship, but friendship and peer support for the few years to come.
  • Connected students with relevant campus resources, streamlining their transition into college life.
  • Cultivating strategies to ensure a productive and smooth transition into adulthood and college life.
  • Coordinated efforts with other mentors to develop and refine best practices for supporting first-year students, maximizing program effectiveness.
  • Introduced the importance of peer collaboration and asking for help/assistance as a concept of self-growth and discipline rather than weakness.

Cashier/Team Member

Maryland National Capital Park and Planning
08.2022 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Became Licensed for company car utilization to complete tasks regarding banks runs and product refill.
  • Worked with groups of children of all ages.
  • Led nature walks and hikes.
  • Clean campsites and campground fire pits.
  • Operated Art's and Crafts room for guests and families.

Birthday Party Coordinator

Players Fun Zone
06.2021 - 05.2022
  • Practiced and excelled in client safety and health during operation hours at facility.
  • Opening and closing assistance.
  • Regulation of facility attractions (Laser Tag, Bumper Cars, Virtual Reality, etc)
  • Occasional 30+ kids supervised and hosted throughout entirety of party duration.
  • Trained Several new employees.
  • Maintained patience and flexibility to children and guardians.
  • Resolved Guest concerns and complaints with supervisor awareness.

Education

Bachelor of Science - Communication Studies And Psychology

Towson University
Towson, MD
05-2027

Skills

  • Lifeguard certification
  • Adaptability in teaching
  • Strong leadership
  • Multitasking
  • Physical Fitness
  • Reliability
  • Problem-solving aptitude
  • Professionalism
  • Team building
  • Record-keeping
  • Stress Management
  • Member engagement
  • Goal setting and planning
  • Group and individual instruction

Certification

  • First Aid/ CPR
  • Lifeguard

Accomplishments

  • Recognized for Party Coordinating abilities by several customers.
  • Graduated High school with Honor roll after attending three different schools.
  • Member of the Year for Towson University's Freshman Council in 2023-2024 school year.

Timeline

Swim Instructor/Pool Lifeguard

The Y of Central Maryland
10.2024 - Current

Student Ambassador

Towson University Admissions Office
08.2024 - Current

First Year Experience Mentor

Towson University New Student and Family Programs
08.2024 - 09.2024

Cashier/Team Member

Maryland National Capital Park and Planning
08.2022 - 09.2023

Birthday Party Coordinator

Players Fun Zone
06.2021 - 05.2022

Bachelor of Science - Communication Studies And Psychology

Towson University

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Kayla McKnight